- Inflight Product
- Major Strengths
- X Factors
- Aircraft Types
- Subsidiary Airlines
- Passenger Rights
- Founded in the Queensland outback in 1920
- Originally registered as the Queensland and Northern Territory Aerial Services Limited
- Grown to be Australia’s largest airline
- The world’s longest continually operating airline
- Qantas’ flawless safety record catapulted it to the top of airline preference rankings in the 1980s when aircraft accidents elsewhere were high
- Launched its low cost subsidiary Jetstar in 2004
- Extensive domestic network with frequent connections to both regional centers and capital cities
- Global reputation for excellence in safety
- Qantas pilots are regarded as some of the world’s best
- Best domestic in flight offering in the world
- Fatality-free history in the pure jet era
- World’s longest continuously operating and most experienced airline
- Winner of the AirlineRatings.com Best Economy award for 2014 and best domestic airline 2015
- Major alliance with Emirates
- Jetstar – Jetstar Asia, Jetstar Hong Kong, Jetstar Japan
Cancellations and lengthy delays
If your flight is cancelled, Qantas will offer an alternative flight on our services to get you to your destination at no additional cost. If we cannot offer you suitable alternative arrangements we will provide you with a full refund for the affected flight. If your flight is delayed overnight for reasons within our control and you are away from your home port, we will provide you with meals, accommodation and transfers.
Where your flight is delayed or cancelled as a result of an Event Beyond our Control, such as political unrest, weather delays, natural disaters and strikes, whether you have checked in or not, Qantas will endeavours to rebook you on the next available flight on our services at no additional cost to you, alternatively, if we are unable to rebook you on services acceptable to you, we will refund the applicable fare. We will not be responsible for paying any other costs or expenses you may incur as a result of the delay or cancellation.
If your cancelled or delayed flight is from an airport in the EU you are entitled to different compensation and rights. Click here for full details.
Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, we will offer an incentive for volunteers not to travel on their booked flight. Volunteers will not be entitled to any further payment, refund or compensation. If there are not enough volunteers, we may need to deny boarding to one or more Passengers involuntarily.
If you are denied boarding due to an overbooking of our flight we will offer you a seat on the next available flight on our services. If this is not acceptable to you, we will provide compensation and any care required by any law which may apply or in accordance with our policy if there is no applicable law. This will depend on the jurisdiction in which the denied boarding occurs. Our denied boarding compensation policy is available on request.
If you are denied boarding from a flight departing from an airport in the EU you are entitled to different compensation and rights. Click here for full details.
If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) or the bag itself is missing, the passenger must, on the same day and before leaving the arrival hall report the damage/loss to either theQantas airlines counter or other baggage services. If your baggage has been delivered to you late after being lost, you can apply to Qantas, either personally or in writing, together with the documents indicating the expenditures you have made until the delivery of your baggage for reimbursement.
Lengthy Tarmac delays at US airports click here
See the airline Conditions of Carriage here
For details of legislative obligations under EU regulation click here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
To lodge a complaint with the airline, click here
To lodge a complaint with the EU click here
Click here for more information about our Qantas reviews and safety ratings system.