
Qantas
About Qantas
Qantas, officially named Qantas Airways Limited, holds the distinction of being the flag carrier of Australia and is recognized universally for its deep-rooted heritage in the aviation industry. Established in the early 20th century, Qantas began as a modest operation but rapidly grew into one of the world’s leading long-distance airlines, renowned for its safety, reliability, and service quality. Originally serving as a regional airline chiefly for mail transport, it progressively expanded its services to encompass passenger flights, thereby fostering connections not only within Australia but also connecting the continent to numerous global destinations. This evolution is emblematic of its pioneering spirit, managing to consistently stay ahead in the aviation industry through innovations in flight operations and customer service.
Qantas boasts a diverse and modern fleet conducive to its status as a premier global airline. The airline prioritizes environmental considerations along with passenger comfort, often being early adopters of more fuel-efficient and technologically advanced aircraft. This emphasis on a modern fleet underlines its commitment not only to customer comfort and safety but also to environmental concerns, aiming to reduce carbon emissions and enhance fuel efficiency. The strategic choice of aircraft types aligns seamlessly with its operational needs, enabling effective service across both short and long-range routes, thus ensuring an extensive network that meets global travel demands with high standards of service delivery. Alongside a formidable reputation for safety and fleet modernity, Qantas is known for its superior in-flight and ground services.
These services are tailored to enhance customer experience across various classes of travel, offering a blend of luxury, comfort, and convenience. In-flight entertainment and connectivity options cater to a broad demographic of travelers, ensuring an engaging journey, whether for business or leisure. Moreover, Qantas’s frequent flyer program is regarded as one of the most rewarding, offering considerable benefits and acknowledging customer loyalty with an array of perks and incentives designed to enrich the overall travel experience. This holistic approach to service, both in the air and on the ground, encapsulates Qantas's long-standing ethos of putting the customer at the heart of their operations.
Passenger ratings
Overall Value for Money
3.1
From 390 reviews
Seat and Cabin Space
3.3
From 389 reviews
Customer Service
3.6
From 397 reviews
In Flight Entertainment
3.6
From 365 reviews
Baggage Handling
3.4
From 45 reviews
Check-in Process
3.2
From 46 reviews
Meals and Beverages
3.3
From 386 reviews
Recommend Airline
50.9%
From 401 reviews
Latest reviews
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I live in Sydney & have family In Westport Ct near New York so regularly travel to/from NYC. Having previously had to make a connection which a big hassle this time used Qantas SYD/JFK QF3/4 via AKL service which saved 3 hours journey time. Happy to highly recommend & both myself together with Connecticut family members will use this much superior flight in the future.
8 / 10

Best airline ever.
10 / 10

Travelled back from New Zealand in December on a code share with Air New Zealand. Air NZ to Melbourne then QF to Perth. Flight to Perth was delayed by 6 hours (surprise, surprise) but worse, even though I had a boarding pass with QF769 on it and have been a Qantas Club member for 20 years, they wouldn't allow me in the lounge because I booked the flight with Air NZ. The flight home with lunch slopped in a cardboard box and sassy stewardesses was all very poor. If Vanessa Hudson says she wants to improve the customer experience the message is absolutely not getting through to the front line workers. Just appalling airline and will always look for an alternative from now on. Oh, and by the way, ALL qantas staff should be required to take a flight on Air NZ to see how a great airline does it !! Just chalk and cheese
4 / 10



