On May 31, 2021, an El Al agent at Domodedovo Airport (Moscow, Russia) refused to check-in for flight LY 612 from Domodedovo Airport to Ben-Gurion Airport (Tel Aviv, Israel). Ben-Gurion Airport (Tel Aviv, Israel), for my son. His age is 2 years 10 months
The reason for the refusal was that my son did not have permission to enter Israel from Russia.
The El Al agent justified his refusal to register with the orders of the Population and Immigration Authority, which he received by text message.
But in all the rules it was written and is now written that no permission is required.
We could not prove our right to return the child to Israel due to the fact that agent EL AL called the police to put pressure on us.
El Al's actions violate my family's rights. We incurred large unplanned financial expenses. We were under a lot of stress, including the fact that El Al's agent called the Russian police. My wife and our youngest son had to return to Israel. For a young child who had never been away from his mother for more than 8 hours, it was a lot of stress.
