About EL AL Israel Airlines

EL AL Israel Airlines is the national carrier of Israel and is known for its stringent security measures, which are regarded as some of the most effective in the airline industry. Founded after the establishment of the State of Israel, the airline has become a symbol of Israeli innovation and resilience. Over the years, EL AL has expanded its operations significantly, growing its network to serve various destinations across continents. The airline has played a critical role in connecting Israel with the rest of the world, facilitating not only tourism but also diplomatic and business relations. It also famously participated in humanitarian missions, including airlifting Jewish immigrants to Israel from diverse countries. The fleet of EL AL Israel Airlines comprises a variety of aircraft tailored to serve different routes, from short-haul domestic flights to long-haul international voyages. The airline emphasizes maintaining a modern and efficient fleet to ensure safety, reliability, and environmental responsibility. Over the years, it has progressively updated its fleet with advanced aircraft featuring the latest in aviation technology. The comfort of passengers is a priority for EL AL, with the interiors of the aircraft outfitted to provide a pleasant and enjoyable experience during flights. Attention to detail is evident in the amenities offered onboard, which aim to enhance customer satisfaction and align with international travel standards. EL AL's services extend beyond just air travel; the airline offers a holistic approach to customer service, ensuring a seamless experience from the moment of booking to the final destination. It caters to a wide range of customer needs through personalized services, which include various classes of travel, offering differing levels of luxury and convenience. The airline places a strong emphasis on security, with rigorous checks that reassure passengers of their safety. Additionally, EL AL provides cargo services, leveraging its extensive network to facilitate international trade. The commitment of EL AL Israel Airlines to excellence and security makes it a preferred choice for many travelers to and from Israel.

Overall Value for Money

3.0

From 25 reviews

Seat and Cabin Space

2.8

From 28 reviews

Customer Service

3.3

From 28 reviews

In Flight Entertainment

2.7

From 28 reviews

Baggage Handling

2.9

From 7 reviews

Check-in Process

2.7

From 6 reviews

Meals and Beverages

3.6

From 27 reviews

Recommend Airline

43.3%

From 30 reviews

Latest Passenger Reviews for EL AL Israel Airlines

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Norrie Sanders
Norrie SandersNov 17, 2025
Lufthansa

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

3 / 10

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