Tuesday, October 15, 2019
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    Product Rating 5/7

    Rating Criteria

    Business Class

    International

  • Available on A330s and 777s
  • Restaurant quality meals and beverages served
  • Audio/Video On Demand with noise canceling headphones and USB ports. Newspapers, magazines, national and international publications available. Wi-Fi available on some routes.
  • Seat pitch of 46 inch which convert to fully lie flat beds with massage function on 777s; seat pitch of 43.5 inch which convert to fully lie flat beds with massage function on new seats on A330s; new seats allow aisle access for all passengers as well as screens between seats to tailor for both single and couple travellers.
  • Luxurious duvet, pillow and Salvatore Ferragamo amenity kit provided
  • Baggage allowance of 2 x 32kg bags and 8kgs of carry-on.
  • Priority check-in, boarding, security and baggage as well as complimentary lounge access (check-in from lounge available at some ports)
  • Domestic and within Europe

  • Warm snack or pasta-based hot lunch/dinner served; meat-based evening meal on medium length flights; extensive range of alcoholic beverages served; hot towel offered prior to meals as well as welcome drink.
  • Drop down cabin screens show movies and TV programs
  • Seat pitch of 33 to 34 inch; seating in 3-3 configuration on single aisle aircraft with the middle seat in each row of three kept free to provide more space
  • Baggage allowance of 1 x 23 kg bag within Italy; baggage allowance of 2 x 32kg bags for flights within Europe and to the Middle East. Carry on allowance of 8kgs
  • Priority check-in, boarding, security and baggage as well as complimentary lounge access.
  • Premium Economy

  • Available on A330s and 777s which operate most long haul flights
  • Hot meals and snacks with a full range of alcoholic and non alcoholic beverages provided including Italian espresso coffee and Limoncello liqueur; welcome drink and hot towels service offered.
  • Audio/Video On Demand and USB ports as well as noise canceling headphones
  • Seat pitch of 37 to 38 inch with 120 degree recline providing 40% more room leg room than in economy
  • Blankets, pillows and superior amenity kit provided
  • Baggage allowance of 2 x 23kg bags plus 8kg of carry on luggage.
  • Economy Class

    Domestic and Intracontinental

  • Snack or hot meal served depending on flight time
  • Drop down cabin screens or personal screens on A319s, A320s, A321s and A330s on longer flights. Wi-Fi available on some flights.
  • Seat pitch of 30 to 31 inch with complimentary seat selection
  • Blankets and pillows available
  • Baggage allowance of 23kg and 8kg for carry on.
  • International

  • Two meal services offered on long haul flights
  • Audio/Video On Demand on 777s and A330s; shared cabin screens on 767s. Wi-Fi available on some flights.
  • Seat pitch of 31 to 32 inch on A330s; seat pitch of 30 inch on 777s; complimentary seat selection.
  • Blankets and pillows provided but no amenity kit
  • Baggage allowance of 23kg; baggage allowance of 2 x 23kg bags on flights to Africa and Brazil and 8kg for carry on
    • Began operations in 1947
    • First European airline to fly an all jet fleet between 1969 and 1970
    • Joined the SkyTeam alliance in 2002
    • Compagnia Aerea Italiana (CAI) consortium made plans to buy the now bankrupt Alitalia and merge it with another Italian carrier, Air One, in 2008
    • The new Alitalia re-launched and 25% of company shares were sold to KLM-Air France in 2009
    • Italy’s largest airline and the national flag carrier
    • Etihad bought a 49% stake in the airline effective from January 2015
    • A319
    • A320
    • A321
    • A330-200
    • 777-200ER
    • SkyTeam
    • Alitalia CityLiner

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    Cancellation

    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

    Baggage

    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    Lengthy Tarmac Delays at US airports click here

    See the airlines Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline click here

    To lodge a complaint with the EU click here

    Click here for more information about our Alitalia reviews and safety ratings system.

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