About Royal Air Maroc

Royal Air Maroc, also known as RAM, is the national carrier of Morocco and has played a pivotal role in connecting Morocco with the rest of the world. Since its founding in the mid-20th century, the airline has been instrumental in promoting air travel within and outside Morocco, helping both in the development of tourism and in the strengthening of economic and cultural ties between Morocco and numerous international destinations. Historically, Royal Air Maroc has marked significant milestones in the expansion of its operational base and in the enhancement of its service offerings, growing its reach to include not just nearby European countries, but also stretching far to North America, South America, Africa, and the Middle East. Launching new routes regularly, the airline has strategically broadened its network to meet the evolving demands of globalization and the increasingly interconnected world economy. The fleet of Royal Air Maroc is dynamic and well-maintained, catering to a variety of route lengths and passenger demands. The airline emphasizes ensuring a reliable and comfortable flying experience, selecting aircraft that align with its mission of safety and customer satisfaction. As the airline has grown, so too has its fleet, evolving from a modest collection of aircraft to a more sophisticated and versatile lineup that allows it to efficiently manage both short-haul regional services and long-haul international flights. The modernity and efficiency of its aircraft are complemented by a commitment to environmental sustainability, reflecting the airline’s awareness of the growing global concerns regarding ecological impacts. Royal Air Maroc is renowned for its hospitality and onboard services, encapsulating the rich Moroccan culture. From the design of its cabins to the selection of its in-flight meals, the airline aims to provide passengers with a uniquely Moroccan experience. Enhanced by traditional Moroccan hospitality, the service onboard includes various classes, offering a range of amenities to cater to diverse passenger needs—from those seeking luxury to those looking for cost-effective solutions. Additionally, the airline also provides additional services such as a frequent flyer program, which rewards loyal customers with various benefits, fostering a sense of community among regular travelers and enhancing customer retention. This holistic approach to customer service ensures that every journey with Royal Air Maroc is not merely a flight, but a piece of Moroccan heritage.

Overall Value for Money

2.1

From 50 reviews

Seat and Cabin Space

2.7

From 49 reviews

Customer Service

2.1

From 51 reviews

In Flight Entertainment

2.2

From 42 reviews

Baggage Handling

2.1

From 12 reviews

Check-in Process

1.9

From 12 reviews

Meals and Beverages

2.5

From 44 reviews

Recommend Airline

24.0%

From 50 reviews

Latest Passenger Reviews for Royal Air Maroc

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Norrie Sanders
Norrie SandersNov 17, 2025
Lufthansa

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

3 / 10

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