Vueling

This is just a small part of the final letter I sent to Vueling following many e mails requesting some compensation for an appalling experience. Vueling clearly have no belief in offering customer service and prevaricate and finally refuse to engage with customers’ legitimate complaints. Read my letter as a warning and choose another airline at all costs!!

Dear Vueling Airlines,

I suffered a very poor experience of your Company on the 21st December, largely as a result of lack of professionalism, non-communication, indifference to the customers and bad customer service in general.
You have decided to retreat under the “invisibility cloak” of the tick box culture and claim that Vueling have fulfilled all the rules and criteria according to the European regulations.
Clearly kind customer care gestures are not included in your manual.
Now why do you think, when I have a choice, that I would continue to choose Vueling Airlines?
Clearly who would?
Yours faithfully,

PETER FERGUSON.
PS; My surname is Ferguson with an F, but why bother with polite niceties when SR_Number: 1-18001164870 serves your tick box culture more easily!

The very worst I’ve ever flown. They seem to be low cost, but once you pay for your seat and your luggage, they’re not better priced than anyone else. I agree with all the reviews, and, if, for any reason, you have to cancel, you will get absolutely nothing back.
I had to cancel a return flight from Barcelona to Venice because my company canceled the entire trip to Barcelona for the Mobile World Congress due to the Corona Virus. On a $250 ticket, there is virtually NO REFUND OR CREDIT. Pure profit for them and truly a disservice to the airline industry.

I know that Vueling is a low-cost carrier but, in all seriousness, I have seen better seating on local buses. Horrid, narrow, bolt upright PLASTIC seats that were the most uncomfortable I have ever encountered on any airline. At the end of a flight from BCN to MAN I was both extremely uncomfortable and also had a very damp rear end after two and a half hours sitting on a totally unbreathable, unhygienic and uncomfortable seat. In comparison with Vueling, the seating on Ryanair, Easyjet and other low-cost carriers is positively comfortable!

Four of us flew from Barcelona to Faro for a wedding.Two of the four checked bags did not arrive in Faro. At least 8 other passengers were without luggage. Vueling made no attempt to resolve the matter. All communications were redirected to their website. Website was useless with no change in status for 6 days. Did not care that we were without clothes, shoes, toiletries, etc. for the rest of our trip. Vueling is still dodging reimbursement for our expenses. Basically lying to us at this point. Makes one question their truthfulness in all aspects of their business to include flight safety.



Vueling doesn’t care about customers at all. People at the help desk give you an unbelievable attitude.My flight was on October 16th, 2019. When I came to check-in the woman said that my plane left on October 15th and was canceled on 16th, while when I logged in to my booking a couple of times before coming to the airport, it was showing that the flight is on 16th and it is on-time. Vueling never sent me any emails notifying about a date or time change.
2 women (one of them was a manager) at Vueling ticket office/help desk showed there attitude, while I was talking to them in a very polite manner. They weren’t helpful at all and asked me not to cause a huge line behind me and also go and buy a new ticket.
I submit a request for refund and compensation for my canceled flight to the company but got a refusal saying that the flight was affected by circumstances beyond the company’s control, however, I highly doubt that it wasn’t something beyond the company’s control. On that day almost every single flight left on-time. So I assume they’re just lying in order not to pay compensation.