Vueling

BCN – MAN 12 December 2019. First impression was the seating. Truly terrible, without doubt the worst that I have seen in any passenger aircraft. I have seen better seats on buses. Horrid, bolt upright, brown plastic narrow seats with restricted pitch. In comparison, Ryanair seating is relatively comfortable! If I hadn’t had a row of seats to myself, this would have been an extremely uncomfortable flight indeed. When I arrived in MAN after a 2hr15min flight, my back, bottom and legs that had been in contact with the seat were wet with sweat, a horrible experience. A step too far, even for a low-cost carrier, this new seating is a disgrace and whilst it may be acceptable for a 10 minute trip into town on the bus, there is no way that passengers should be expected to endure such discomfort and unhygienic stickiness on a 2hr+ flight, just so an airline can cram in an extra row of seats in a cynical drive to maximise profit. Catering expensive and uninspired, especially for a Spanish airline. Flight did not leave BCN nor did it arrive in MAN punctually.

This is just a small part of the final letter I sent to Vueling following many e mails requesting some compensation for an appalling experience. Vueling clearly have no belief in offering customer service and prevaricate and finally refuse to engage with customers’ legitimate complaints. Read my letter as a warning and choose another airline at all costs!!

Dear Vueling Airlines,

I suffered a very poor experience of your Company on the 21st December, largely as a result of lack of professionalism, non-communication, indifference to the customers and bad customer service in general.
You have decided to retreat under the “invisibility cloak” of the tick box culture and claim that Vueling have fulfilled all the rules and criteria according to the European regulations.
Clearly kind customer care gestures are not included in your manual.
Now why do you think, when I have a choice, that I would continue to choose Vueling Airlines?
Clearly who would?
Yours faithfully,

PETER FERGUSON.
PS; My surname is Ferguson with an F, but why bother with polite niceties when SR_Number: 1-18001164870 serves your tick box culture more easily!

The very worst I’ve ever flown. They seem to be low cost, but once you pay for your seat and your luggage, they’re not better priced than anyone else. I agree with all the reviews, and, if, for any reason, you have to cancel, you will get absolutely nothing back.
I had to cancel a return flight from Barcelona to Venice because my company canceled the entire trip to Barcelona for the Mobile World Congress due to the Corona Virus. On a $250 ticket, there is virtually NO REFUND OR CREDIT. Pure profit for them and truly a disservice to the airline industry.

I know that Vueling is a low-cost carrier but, in all seriousness, I have seen better seating on local buses. Horrid, narrow, bolt upright PLASTIC seats that were the most uncomfortable I have ever encountered on any airline. At the end of a flight from BCN to MAN I was both extremely uncomfortable and also had a very damp rear end after two and a half hours sitting on a totally unbreathable, unhygienic and uncomfortable seat. In comparison with Vueling, the seating on Ryanair, Easyjet and other low-cost carriers is positively comfortable!

Four of us flew from Barcelona to Faro for a wedding.Two of the four checked bags did not arrive in Faro. At least 8 other passengers were without luggage. Vueling made no attempt to resolve the matter. All communications were redirected to their website. Website was useless with no change in status for 6 days. Did not care that we were without clothes, shoes, toiletries, etc. for the rest of our trip. Vueling is still dodging reimbursement for our expenses. Basically lying to us at this point. Makes one question their truthfulness in all aspects of their business to include flight safety.