Vueling

I don’t have complaint for in flight experience. Their cabin crews were kind and helpful and also ample legroom compared to other similar airlines.
But Vueling lost my checked-in luggage (7th June flight), where I had my valuables and essentials for my child. I am writing this review on the 20th August, yet Vueling is unable to resolve this issue. From the second week of my calls to their customer service, they are saying they have found my luggage at the Santorini airport, with their partner Goldair Handling and I am still waiting for it to be delivered.
Vueling said their contract with Goldair Handling does not allow them to chase them for luggage, eventually asked me to chase Goldair Handling myself and provided me Goldair Handling number, which can also be found on the website. The phone continues to ring for last 2 months, but no one picks. No one responds to your email. Same with Vueling, there is no fruitful email communication.
Eventually I claimed for the lost luggage and Vueling offered me £348, when value of my items are around £1400 – £1500. I didnot accept their valuation and they do not responding to my emails.

this airline is the worst airline worldwide!
they lost our suitcase on a direct flight from Barcelona to Malaga.
they never answer emails nor phone calls.
they should be banned!
i ve sent more than 20 emails to different employees of the airlines, not a single answer.

TO BE AVOIDED ABSOLUTELY

Awful customer service. Vueling has cancelled the flight, then they provided me with fligh voucher instead of money, finally I couldn`t use it, and customer service just ignored me. Simply lost 250Eur.

The boarding process went smooth and with all the needed covid-19 measures, at the entrance of the plane the staff gave us a hygienic handkerchief. Crew was very nice during all the flight and at the end we even reached our destination minutes before the schedule arrival.

This horrendous airline refused to refund or help us at all when by accident the wrong date was selected on our booking to Italy for our wedding. I called them IMMEDIATELY after it happened to try and change the dates or get a refund but the airline refused to do either. We were out over $2000 which meant we then couldn’t afford to take the honeymoon we had planned. It was beyond upsetting. The lack of ethics is disgusting and I truly hope they get shut down DO NOT USE THESE CROOKS