Vueling

Discrimination & Abuse of power



1) I had to go to the toilet urgently. I was forbidden to go to the toilet while other passengers were allowed. I was treated differently.

2) No information had to use a mask on board. It seems non sense that in some flights you have to use a mask and in others not (in the same flight company). I was forced to use a mask and when I asked why I had to use it, I was ignored twice. I had no idea if it was mandatory to use a mask in Spain. I used public transportation and was never asked to use a mask. The staff should have known the regulations and explained when asked about it.

3) One of the flight attendants was wearing the mask incorrectly without the nose covered. I was forced to wear the mask correctly (mouth and nose covered). When I asked the flight attendant what were the reasons, the answer was:”Because I wear it as I like!”. There was an extreme abuse of power, especially by the cabin supervisor. The way I was treated is against the Human Rights.

I don’t have complaint for in flight experience. Their cabin crews were kind and helpful and also ample legroom compared to other similar airlines.
But Vueling lost my checked-in luggage (7th June flight), where I had my valuables and essentials for my child. I am writing this review on the 20th August, yet Vueling is unable to resolve this issue. From the second week of my calls to their customer service, they are saying they have found my luggage at the Santorini airport, with their partner Goldair Handling and I am still waiting for it to be delivered.
Vueling said their contract with Goldair Handling does not allow them to chase them for luggage, eventually asked me to chase Goldair Handling myself and provided me Goldair Handling number, which can also be found on the website. The phone continues to ring for last 2 months, but no one picks. No one responds to your email. Same with Vueling, there is no fruitful email communication.
Eventually I claimed for the lost luggage and Vueling offered me £348, when value of my items are around £1400 – £1500. I didnot accept their valuation and they do not responding to my emails.

this airline is the worst airline worldwide!
they lost our suitcase on a direct flight from Barcelona to Malaga.
they never answer emails nor phone calls.
they should be banned!
i ve sent more than 20 emails to different employees of the airlines, not a single answer.

TO BE AVOIDED ABSOLUTELY

Awful customer service. Vueling has cancelled the flight, then they provided me with fligh voucher instead of money, finally I couldn`t use it, and customer service just ignored me. Simply lost 250Eur.

The boarding process went smooth and with all the needed covid-19 measures, at the entrance of the plane the staff gave us a hygienic handkerchief. Crew was very nice during all the flight and at the end we even reached our destination minutes before the schedule arrival.