United Airlines

Weather in Houston delayed our flight from SAT to TYS. Unasked, we were put on another flight, which sat on the tarmac for 2 hrs until the pilot said the plane was overweight and asked volunteers to deplane. Eventually, enough passengers deplaned. Because of that delay, our flight from IAH to TYS was canceled and rescheduled for the next day. By then, it was 10 PM. I contacted United by phone while my daughter stood in the customer service line, which closed before she reached the front. The rep I spoke with said we could request cots to sleep in the airport or we could get our own hotel. We got a hotel. The new flight went from IAH to IAD, where we boarded for TYS via wet stairs from the tarmac. I wear leg braces and barely made it up, but when I did, the flight attendant rudely told me to go back down and gate check my backpack. My daughter was able to take the backpack back down the stairs. United sent us each a $150 travel voucher; the last thing we want. We do not plan to EVER fly United again.

Uncomfortable seats, poor customer service (with rude flight attendants on the flight from Chicago to Dulles), barely any food and beverage service, and no inflight entertainment. I will never fly United again.

The WORST child-“friendly” airline I have ever come across. United did not prioritise families travelling with young children. The staff were unfriendly and unhelpful. One attendant at the departure gate even said -“hurry up, you’re holding up the boarding process”. Why not request families to come forward at the start for processing? – afterall, if there are 2 adults and 3 kids, this is OBVIOUSLY going to take a little more time than an adult traveller on their own; the grandparents were attempting to hold the children – which would have made the process quicker and easier for everyone but were pushed aside. On one sector, we were squeezed onto the tarmac bus – had to stand with babies and a toddler – attendant at the gate said we’d have to ask a fellow passenger to make a seat available.

Just the worst go back to continental

Unprofessional
They caused 13h+!!!! hours delay to my parent’s arrival (who are in their 60s, travelled for the 1st time and donn’t speak english).
It was very stressfull and frustrating. I did not sleep that night trying to help them through out all
these issues, talking to agents and translating.
I talked to the agent on the phone and he kept blaming the previous airline my parent used for the trip from Europe.
He refused to give me his badge number so I can’t put any complaint against him. So disapponinted with them. I don’t want
anyboday to experience this, so If you ‘re flying your parents with united I recommend NOT to do that.
Initial flight: UA3631
They moved them to these flights with additional layover: UA1176, UA 586