Honestly United has improved SO MUCH! I would rather fly United than Singapore any day of the week. Such better seats and product on long haul routes. Yes you have to spend $100K+/year for global services but totally worth it!

Horrible airlines, their website had a glitch and charged us $200 for overweight luggage. Even if it was (it wasn’t) I am military and a United card holder. We immediately reached out when it happened and they denied our claim. Following this we booked a flight with assigned seating together for a 14 HOUR FLIGHT. Not only were we forced into a rebook with another airlines but they offered no compensation for our seating to and from our international flight. We lost luggage during the transfer process and so much more just a horrible experience and these airlines are not held accountable for their actions. Never using them again and will surely close my credit card account

Flew from Orlando to New York, my wife left a bag on the plane, reported straight away in the airport and nothing turned up, either pilot, hostesses or cleaners have taken it. Our next flight from New York to Hawaii 11.5hrs the plane had come in from France. We booked premium economy and was Absolutely disgusting, the pull out food tray was heavily soiled with food on the floor. The pouch on the back of the seat had rubbish and dirty hand wipes left in it. We have travelled from Newzealand to USA on holiday totalling 12 flights in total. We will never book with united Airlines ever again.

I booked a flight with United and later called to reschedule, the date for the flight was changed and I got a credit from United, coz my new flight was cheaper. trying to check in my bags for my return trip and decided to use my credit.I call United and speak with a rep, a supervisor, a manager and they say i cant use my credit because i am flying with air Canada. my flight was booked with united not air canada, why is it so hard for them to transfer the payment. They confirm that yes i booked with united but air Canada is in star alliance united that is why i was scheduled with air canada. how is this my fault or problem, they decided to collaborate with air canada, they , why is it so hard to just connect with them and get my bags paid. Next thing i hear is i can only use the credit for united and mind you this credit has a deadline to be used else i loose it. So i either loose it or fly again with them.save your money and book with a better travel company

United does an excellent job of communicating via text during travel compared to their competitors. I find United to be a step above in class and customer service.

Had a flight to New Zealand with return in March 2023. What an experience! A plane was changed at SFO due to requiring serious maintenance, this caused hours of delay and the same happened at SFO on the return flight, even more hours delay. I was worried all the time in the air....would it stay there. Offered a grotty bag of crisps and small can of drink. The real winner was the strange sandwich given on the plane. I ask 'are their planes safe,! Don't want to fly on United again and they know that. So what am I offered, 7500 airmiles and $150 both to use on 'United Airlines'. Bright people must run United!

2nd leg of a trip back to Chicago from Athens, stopover in Montreal, then flight to Chicago. 7 of us (family) were traveling. Boarded the plane headed to Chicago (Thursday night), sat for 30+ minutes at gate, then pilot announced a 'mechanical problem' we de-planed and queued up at gate to find out how United was going to get us home. after an hour wait, we got to gate attendant who said they do not re-book at the gate, she gave us a hotel voucher (for one night) and told us to call the number on the business cards they had at the desk. United was ZERO help in getting us home, much less quickly. we were stranded in Montreal until Sunday morning, United has refused to reimburse us for the extra $1500 in expenses we were forced to pay for hotels (Friday/Saturday) and food for 7 for 3 days. Horrible experience as it happened and then again when United refused to do the right thing and fully reimburse us (they should pay us double for the inconvenience!) THE WORST!

Every leg of the flight was delayed and the last was cancelled stranding me in another city than where we were supposed to land; customer care no longer seems to care about issues with baggage or travel delay and does not do anything to compensate you for these issues Food and drink has gone down in quality over the last year and no special treatment is given to people flying with status even the highest level!

As a 1K with United for the past 29 years, i have seen the ups and downs of the airline. I can see an appreciable positive trend post-pandemic after the COVID cutbacks. They still have NOT returned to the full CONSISTENT service of 2019. Technology, service both in air and on ground, and network are vastly improved. The United app is head and shoulders above ALL the airline apps in the world. United's responsiveness to my needs during irregular operations has helped make up for food and consistency shortcomings. Perhaps a status thing, but i’m as loyal as i have ever been.

I was charged $1300 for the round trip ticket to attend my grandfather's funeral. All of my flights were delayed (one was because they had no crew), and apparently there is no in-flight entertainment offered anymore on United flights. There was no food offered other than a small bag of pretzels and a cup of water for a cross-country (5+ hour flight), I was forced to pay $10 for Wi-Fi service that didn't work, and now I've been told United apparently have a new policy in which they don't adjust fares for bereavement travel. When I called customer service, I was forced into using the text messaging option to try to resolve my concerns due to the waiting period to speak to a representative being over 90 minutes. The United representative that I texted with was not only not helpful, but their messages were full of poor grammar, no punctuation (they often wrote paragraphs with no commas or periods or anything...it was just a run-on, nonsensical way of communicating), and a complete lack of willingness to resolve my concern(s). United has lost a customer for life.