United Airlines Airline Review

Airline Ratings

By Airline Ratings Mon Feb 6, 2017

8 / 10

Cabin

Economy class

Route Flown

Washington to Houston

Catering

4 / 5

United's Economy and Premium Economy cabins share the same inflight beverage service and menus. Snacks like cheese and fruit trays, and wraps and sandwiche meals were excellent with reasonable prices. The food was fresh and tasted good. Serving sizes of complementary beverages were small, however.

Inflight Entertainment

4 / 5

The A319 had small screens that folded down from the overhead panels at every third seat row, and only one movie was offered during the flight, followed by two TV shows. There were no language choices offered and no special kids channel was available. Like other United Airlines domestic U.S. flights, Air Traffic Control could be heard on a special channel, but there were no USB ports or power sources available, and no Wi-Fi on board.

Seating

4 / 5

The A319's seats were older but comfortable, with ample legroom in Premium Economy, but small under-seat stowage room. Legroom was slightly better than in regular Economy. Pillows and blankets placed on each seat were of average size. Padded earphones could be found in each seat pocket and there was no charge. All the window shades were left down for the entire flight, which was annoying.

Customer Service

4 / 5

Beverage, food, and trash carts came down the aisles at the beginning and end of our three-hour flight from Washington to Houston, and the cabin crew was friendly and courteous.

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