4.4/10

    From 61 passenger reviews

    Leonid

    from Portugal - November 11, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    During whole summer season starting with May TAP was cancelling several inside EU flights per day. This is with tickets for these flights sold, passengers in the airport standing at the boarding gates ready to board. Some days 2 flights per day, some – 4 (like on August 3rd when we were supposed to fly Lisbon – Frankfurt), on 20th of October they cancelled 20. “Technical reason” is the explanation. Conversation is about hundreds of flights involving thousands of passengers.
    They give everyone boarding passes for the next days thus making remaining flights more packed and correspondingly save on fuel, airport fees and crews for flights they cancel. They give accommodation in lousy hotel in Lisbon (fact that they can put everyone into same hotel confirms these cancellations were pre-planned and agreement with hotel was made beforehand). But they don’t pay compensations of euro 400 – 600 per passenger they are bound to pay due to EU-legislation.
    I am sure TAP calls it “business optimization”. While everywhere else it is called dishonest business practices and people are going to prison for doing things like this. There is no more dishonest and disgusting airline than TAP. Stay away, if you can.

    Oliver

    from Denmark - October 21, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    One of my best flights international flights in Europe. Good service over-all.

    Craig

    from Canada - August 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible airline. ZERO customer service!! Tap cancelled our flight without warning and refused to compensate us for it. We were forced to take a taxi to our connecting city for a cost of over 400Euro and once we finally got there we found out that tap sold off our seats on that flight and refused to let us board until we argued our way on after many hours of being told the flight was full. Once on the plane I noticed over 10 open seats in my section alone. TAP likes to cancel people’s seats and re sell them for more profit. Once home our luggage was missing and did not arrive with our flight! We were assured that Tap airlines would reimburse us for all the issues. Been home for 8 days now and sent over 10 emails and TAP has yet to reply. Do not fly with this airline!! They are crooks and the service is the lowest of the low. Rude employees every step of the way and a customer service department that I’m sure doesn’t even have employees working in it because they can’t reply to some emails.

    Be warned, stay away from this airline!

    Joao

    from Portugal - August 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Delays in most of its flights.

    Mark

    from Switzerland - June 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Dear TAP,
    My flight from Faro to Lisbon on the 4th of December 2018 was delayed. In consequence, I missed my flight on the same day from Lisbon to Geneva on the same day and had to stay in Lisbon until the 5th of December. I missed a full day of work and had other costs resulting from this delay.
    On receiving my baggage on the 5th of December in Geneva I noticed that my bag was torn open.
    Since this incidence 8 months I have sent multiple complaints by email, whereby I attached all the necessary documents and pictures. In addition I have called at least 5 times to inquire about the status of my complaint. Each time I was asked to be patient. My patience has run out. If you dont contact me within the next 3 days I will take legal action.
    Sincerely yours
    Mark Gassmann

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