Sun Country Airlines

Long lines for check in are ridiculous! Sunday we spent nearly an hour in line to get to the attendant and be told we were 5 minutes late. We had not arrived to the front check in by the 45 minutes prior to the flight. Need more than 3 people checking people in, more curb side check in or employees alerting passengers last call for flights leaving in 45 minutes. The line on Sunday was down the Humphrey terminal for all the sun country flights leaving at about the same time. I’ll prepared airlines. My fault for not arriving 2 hours prior to a domestic flight in the smaller Humphrey airport , but hard to anticipate for a 630 am Sunday flight. But the airline likely overbooked and our seats were sold. My family of four lost a day of vacation since the next available flight was the following morning. We arrived an extra hour early to find the lines nearly as long. Add more check in agents if u have so many flights taking off at the same time sun country!

Sun country cares not for the comfort or needs of their customers.
I had a severe back injury the day before flying with Sun Country.
My flight was delayed and then cancelled in MSP (My flight was from ORD-PDX).
They did not provide timely hotel accommodations. They promised reimbursement for per diem and transportation to and from accommodations. No agent I spoke with could give me a straightforward answer. Their customer care lines take 90minutes or more to speak with a representative.
They do not get back to you in a timely manner, hoping you’ll give up and they won’t have to make up for their shortcomings.
I hope no one I know will have the displeasure of ever flying with them again.

You wrote a review for Sun Country Airlines 3 minutes ago
1.0 star rating 7/7/2019

If I could figure out another airline that would be affordable for a non-profit I would book it. Since its change of leadership in 2017, the company has spiraled downward. It;s not about amenities like stale peanuts – it’s about safety and the health of their passengers. I was on a flight from Providence RI to Minneapolis on Saturday, June 29. We were delayed, sitting on the tarmac on the plane for more than an hour. We were told that the delay was due to a problem with an AC unit. Once we were able to take off, it became quickly apparent that there was no fix and once again the cabin heated beyond endurance. No water or support from flight crew – only a suggestion that if we closed the window shades, if might be cooler. When we got to Minneapolis – some of ill from the heat, we were told that our baggage was delayed for twenty minutes. This company needs to pay attention to its roots and forget the self-aggrandizement of it’s CEO. Do not fly.

Checked luggage never arrived. Spent a long time in the airport filling out paperwork. We were told that if the luggage containing lots of our camping gear was not delivered before we had to leave for our camping trip, that the cost for replacement equipment would be reimbursed and we should save our receipts. Luggage was delivered well after our departure time (had to make arrangements for it to be delivered to friends). We have submitted receipts and all pertinent information twice by paper and regular mail and at least 5 times by email. I have spent hours on the phone trying to find someone whose job it is to address this situation to no avail. I’ve yet to receive one response and 9 months later we are still waiting for our reimbursement.

Trip from MSP to PDX the seats were so small, my 6′ husband was crammed. PDX to MSP (1/1/19, flight 294) was even worse. Sign showed as “on time” but no plane. Then we started boarding at the time we were supposed to be taking off and we sat on the plane for 1 hr 10 min. Although they updated us about every 20 minutes, still ridiculous. When we were about to take off, my 5 year old was watching a movie quietly and this attendant (mid-50’s, shorter dark brown hair) came over and said that he had to either have no volume or wear headphones – I have taken dozens of plane trips and have NEVER heard of that. Then they didn’t have most snacks that were on the menu. Then when we were getting ready to land, the same attendant came over to me and my 3 year old as he was not wanting to buckle and tried to forcibly buckle him. She didn’t put her hands on him but I was already working with him to get him to. In addition, there was no wifi, no screens, etc. and we had to pay extra just for regular seats and for baggage (understandable)… we booked with them because it would save us about $400 for all 4 of us but definitely not worth it between the service, amenities and extra fees. I will never fly with them again.