About Sun Country Airlines

Sun Country Airlines, based in the United States, has established itself as a low-cost carrier with a focus on providing affordable travel options. The airline has its origins dating back several decades, starting with a small operation and growing over time to become a recognizable name in the travel industry. Throughout its history, Sun Country has undergone various transformations, adapting its business model and services to better meet the needs of its passengers and to respond to the changing dynamics of the airline industry. The airline initially concentrated on flights from colder, northern states to warmer, southern destinations, appealing particularly to leisure travelers looking for vacation getaways. The fleet of Sun Country Airlines is composed of planes that are suited to meet the demands of both the budget-conscious leisure travelers and the logistics needs of cargo services. The airline maintains a fleet that is flexible and capable of supporting its various routes, ensuring that it can provide reliable service while keeping costs manageable. This strategic choice of aircraft allows the airline to remain competitive in the low-cost market segment, focusing on efficient operations and maintenance to keep fares low for consumers. In terms of services, Sun Country offers a range of options that cater to different passenger needs and preferences. These include varying levels of comfort and convenience, which passengers can choose based on their budget and requirements. The airline is known for its friendly service and strives to make travel as smooth and enjoyable as possible. Sun Country also offers additional services like car rentals, hotel bookings, and vacation packages, making it convenient for travelers to plan their entire trip with the airline. Although primarily serving leisure destinations, Sun Country has also expanded to include more urban centers, thereby broadening its appeal to a wider audience of travelers.

Overall Value for Money

1.7

From 16 reviews

Seat and Cabin Space

2.1

From 14 reviews

Customer Service

2.1

From 15 reviews

In Flight Entertainment

1.3

From 9 reviews

Baggage Handling

1.0

From 7 reviews

Check-in Process

1.4

From 7 reviews

Meals and Beverages

2.4

From 11 reviews

Recommend Airline

17.6%

From 17 reviews

Latest Passenger Reviews for Sun Country Airlines

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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