2.6/10

    From 13 passenger reviews

    Jeff

    from United States - October 9, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst company ever! I was supposed to fly out Aug 1st to Minnesota. Flight was delayed all day. They booked me on the next flight Aug. Delayed. They were to refund my money in 7-10 business days. Still have not received. I will tell everyone I know never to fly this airline!

    Patricia

    from United States - August 30, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Sun Country check-in lines were insane and ruined our travel plans. We had already checked in online and it took 3 hours to get checked in and then after that TSA was pretty quick. Sun Country literally closed the door in my face and told my husband and I we would have to wait to fly standby the next day. As I was running towards the door they closed it and never did they announce our names for the flight. There were other couples in our same situation at the door. It was as if we had never purchased a ticket for the flight. This is no longer the airline that was owned by Cambria. The lack of customer service, the fees for everything, and the inability to get you to your destination on time makes them a poor choice for anyone looking to get where they are going at a reasonable rate and with reasonable service. Never again!!!

    Kirsten

    from United States - August 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      Yes

    Long lines for check in are ridiculous! Sunday we spent nearly an hour in line to get to the attendant and be told we were 5 minutes late. We had not arrived to the front check in by the 45 minutes prior to the flight. Need more than 3 people checking people in, more curb side check in or employees alerting passengers last call for flights leaving in 45 minutes. The line on Sunday was down the Humphrey terminal for all the sun country flights leaving at about the same time. I’ll prepared airlines. My fault for not arriving 2 hours prior to a domestic flight in the smaller Humphrey airport , but hard to anticipate for a 630 am Sunday flight. But the airline likely overbooked and our seats were sold. My family of four lost a day of vacation since the next available flight was the following morning. We arrived an extra hour early to find the lines nearly as long. Add more check in agents if u have so many flights taking off at the same time sun country!

    Jayne

    from United States - July 25, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Sun country cares not for the comfort or needs of their customers.
    I had a severe back injury the day before flying with Sun Country.
    My flight was delayed and then cancelled in MSP (My flight was from ORD-PDX).
    They did not provide timely hotel accommodations. They promised reimbursement for per diem and transportation to and from accommodations. No agent I spoke with could give me a straightforward answer. Their customer care lines take 90minutes or more to speak with a representative.
    They do not get back to you in a timely manner, hoping you’ll give up and they won’t have to make up for their shortcomings.
    I hope no one I know will have the displeasure of ever flying with them again.

    Mary

    from United States - July 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    You wrote a review for Sun Country Airlines 3 minutes ago
    1.0 star rating 7/7/2019

    If I could figure out another airline that would be affordable for a non-profit I would book it. Since its change of leadership in 2017, the company has spiraled downward. It;s not about amenities like stale peanuts – it’s about safety and the health of their passengers. I was on a flight from Providence RI to Minneapolis on Saturday, June 29. We were delayed, sitting on the tarmac on the plane for more than an hour. We were told that the delay was due to a problem with an AC unit. Once we were able to take off, it became quickly apparent that there was no fix and once again the cabin heated beyond endurance. No water or support from flight crew – only a suggestion that if we closed the window shades, if might be cooler. When we got to Minneapolis – some of ill from the heat, we were told that our baggage was delayed for twenty minutes. This company needs to pay attention to its roots and forget the self-aggrandizement of it’s CEO. Do not fly.

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