2.4/10

    From 16 passenger reviews

    Brian

    from United States - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We booked four first flight with Sun Country in June. The night before our flight I looked up the flight information to get the gate and found out the flight had been cancelled. Because we were in Seattle the customer service desk was already shut down for the day so we had to wait until the next morning to get help.
    The customer service rep was very kind and helpful. She confirmed the cancellation was due to crew issues. The next available flight for our family was in 7 days which is obviously not a valid option. She did offer a full refund and we have received that. But we had to rebook 5 new tickets for the next day which also added another hotel night and rental car day. It cost us an additional $2500.

    The flight experience may be perfectly fine, but if you are booking with them be fully aware you could be stranded or incur a significant expense if your flight is cancelled and they aren’t able to offer a timely replacement. Many other airlines have multiple flight options or travel partners they could send you on other airlines.

    Leanne

    from United States - April 9, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Deplorable customer Service. Purchased a ticket and then contracted COVID. Could not reach the Airline to either change or cancel my flight due to the illness. Customer service was overwhelmed and could not be reached. They offered us to leave a voice message and they would return the call. That never happened.
    The online experience was also very disappointing. Portions of the site were not operational and you could
    not get the the area to change or cancel a flight. This Airline is very “Sub Grade”. Don’t fly Sun Country if you expect a respectable level of customer service. Their service is awful and we truly believe they don’t care.
    Sun Country is Terrible!!

    Albert

    from United States - February 25, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    First and last time flying with sun country airlines. Avoid this airlines if possible, this people don’t care about your stuff. I traveled last week and they damaged one of my luggage when I arrived at my destination. After making a huge line in Madison Wisconsin because they only had one staff, with my wife and two toddlers I was told they had no time to help me to fill out a form or call customer service. After arriving at the hotel I called and made the claim long story short of back and forth emails its been over a week and they finally offered me a twenty dollar refund for my close to five hundred dollar luggage. If you have expensive things or care about your stuff stay away from this airlines. Horrible customer service!

    Jeff

    from United States - October 9, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst company ever! I was supposed to fly out Aug 1st to Minnesota. Flight was delayed all day. They booked me on the next flight Aug. Delayed. They were to refund my money in 7-10 business days. Still have not received. I will tell everyone I know never to fly this airline!

    Patricia

    from United States - August 30, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Sun Country check-in lines were insane and ruined our travel plans. We had already checked in online and it took 3 hours to get checked in and then after that TSA was pretty quick. Sun Country literally closed the door in my face and told my husband and I we would have to wait to fly standby the next day. As I was running towards the door they closed it and never did they announce our names for the flight. There were other couples in our same situation at the door. It was as if we had never purchased a ticket for the flight. This is no longer the airline that was owned by Cambria. The lack of customer service, the fees for everything, and the inability to get you to your destination on time makes them a poor choice for anyone looking to get where they are going at a reasonable rate and with reasonable service. Never again!!!

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