from United States - May 29, 2019
Flew Economy Class
Checked luggage never arrived. Spent a long time in the airport filling out paperwork. We were told that if the luggage containing lots of our camping gear was not delivered before we had to leave for our camping trip, that the cost for replacement equipment would be reimbursed and we should save our receipts. Luggage was delivered well after our departure time (had to make arrangements for it to be delivered to friends). We have submitted receipts and all pertinent information twice by paper and regular mail and at least 5 times by email. I have spent hours on the phone trying to find someone whose job it is to address this situation to no avail. I’ve yet to receive one response and 9 months later we are still waiting for our reimbursement.
from United States - January 3, 2019
Flew Economy Class
Trip from MSP to PDX the seats were so small, my 6′ husband was crammed. PDX to MSP (1/1/19, flight 294) was even worse. Sign showed as “on time” but no plane. Then we started boarding at the time we were supposed to be taking off and we sat on the plane for 1 hr 10 min. Although they updated us about every 20 minutes, still ridiculous. When we were about to take off, my 5 year old was watching a movie quietly and this attendant (mid-50’s, shorter dark brown hair) came over and said that he had to either have no volume or wear headphones – I have taken dozens of plane trips and have NEVER heard of that. Then they didn’t have most snacks that were on the menu. Then when we were getting ready to land, the same attendant came over to me and my 3 year old as he was not wanting to buckle and tried to forcibly buckle him. She didn’t put her hands on him but I was already working with him to get him to. In addition, there was no wifi, no screens, etc. and we had to pay extra just for regular seats and for baggage (understandable)… we booked with them because it would save us about $400 for all 4 of us but definitely not worth it between the service, amenities and extra fees. I will never fly with them again.
from - September 13, 2018
Flew Economy Class
Sun Country left my luggage somewhere during a recent trip to Vegas. My husband and I had packed in one bag and had no clothing or toiletries. I had to purchase toothpaste, toothbrushes, and contact lens solution and cases, and wash my travel clothes in our hotel tub. THEN to top it off, it’s one month later and we still have yet to receive any confirmation of our claim, or any response at all from their “service” department. Terrible service. Will not fly again, and do not recommend.
from United States - July 24, 2017
Horrible customer service…. Would not even recommend this airline to my worst enemy… They bumped me on my flight and told me I need to wait around LAX for 6 hours till their next flight. I only booked this as it was a preferred airline for my travel agent… I think I need a new travel agent. When I told them their attitude and what they did was F’ed up they called airport police on me… Funny as Airport police was pissed off at them for calling them without cause.
from United States - January 7, 2016
Took Sun Country Airlines for the first time from SFO to MSP. Took a red-eye flight while going and it was a decent experience.
Staff: The ground staff and the airline staff are good.
Checked-In Baggage: Its $20 if you pay online or $25 at the airport, which is fair.
Flight Price: Quite economical.
Seat: Really Bad, I didn’t notice this while going as the seat next to me was empty, but on a full flight from MSP to SFO, the situation was really bad.
Overall this can be a good airline if they upgrade their flights.
EDITORS COMMENT: Thanks for the great feedback