Sun Country Airlines

Sun Country in the past has been a very reliable and affordable airline for me, but my experience them during this recent July 4th holiday was a total disaster. My family and I booked a trip from San Francisco to Minneapolis/Saint Paul more than 6 months in advance. On our return flight on July 9th, when we were already at the airport, they first delayed their flight for a few hours, then canceled it altogether. We had to return home as soon as possible for our work and kids and they booked a return flight for us, at a cost of $1,800 more on top of the refund of their own flight. When I politely asked them to cover the cost for the difference, they just outright refused. I don’t plan to ever fly with them again, I believe their management has just cut staffing to the point they cannot even handle known high volume periods such as holidays. I just can’t trust Sun Country ever again after a horrible, frustrating experience like this.

Very very disappointed with the customer service of this airline.

We booked out flights months in advance to get them cheap and after flying into our destination 7 hours before our flight home they canceled the flight. Did not say why it was canceled and offered no help. The next available flight they could offer was 4 days later. They will not even be giving us a full refund they are only refunding the flight they canceled. To book a new flight prices had tripled. We are now stuck paying a large extra fee for our car rental and driving 12 hours back.

We booked four first flight with Sun Country in June. The night before our flight I looked up the flight information to get the gate and found out the flight had been cancelled. Because we were in Seattle the customer service desk was already shut down for the day so we had to wait until the next morning to get help.
The customer service rep was very kind and helpful. She confirmed the cancellation was due to crew issues. The next available flight for our family was in 7 days which is obviously not a valid option. She did offer a full refund and we have received that. But we had to rebook 5 new tickets for the next day which also added another hotel night and rental car day. It cost us an additional $2500.

The flight experience may be perfectly fine, but if you are booking with them be fully aware you could be stranded or incur a significant expense if your flight is cancelled and they aren’t able to offer a timely replacement. Many other airlines have multiple flight options or travel partners they could send you on other airlines.

Deplorable customer Service. Purchased a ticket and then contracted COVID. Could not reach the Airline to either change or cancel my flight due to the illness. Customer service was overwhelmed and could not be reached. They offered us to leave a voice message and they would return the call. That never happened.
The online experience was also very disappointing. Portions of the site were not operational and you could
not get the the area to change or cancel a flight. This Airline is very “Sub Grade”. Don’t fly Sun Country if you expect a respectable level of customer service. Their service is awful and we truly believe they don’t care.
Sun Country is Terrible!!

First and last time flying with sun country airlines. Avoid this airlines if possible, this people don’t care about your stuff. I traveled last week and they damaged one of my luggage when I arrived at my destination. After making a huge line in Madison Wisconsin because they only had one staff, with my wife and two toddlers I was told they had no time to help me to fill out a form or call customer service. After arriving at the hotel I called and made the claim long story short of back and forth emails its been over a week and they finally offered me a twenty dollar refund for my close to five hundred dollar luggage. If you have expensive things or care about your stuff stay away from this airlines. Horrible customer service!