Scoot

In my opinion, Scoot is one of the best low-cost carriers in SE Asia. Little sister to Singapore Airlines, they deliver a diluted version of a five-star airline to the budget-conscious traveller. The seats are just fine, and the legroom is better than on most budget airlines. Definitely my airline of choice in SE Asia.

BER-SIN-BKK on 08/26/2022
(booked in April, €346 return)

At BER, 5+1 check-in counters were open, it went pretty quickly.
Boarding began at 09:10 and at 09:55 the aircraft was moving towards the runway. Start was at 10:16 am.

The seats in the EC are sufficiently spaced, the internationally customary distance, the backrests of the seats can be tilted backwards and the headrests can be pushed up and down and adjusted on the sides.
There is no multimedia offering on the seats.

Immediately after takeoff, the plane is cooled down extremely, you can’t switch anything off.

A can of Coke, 320ml, costs 4 Singapore dollars. Credit card and cash are accepted, change is given in SGD. Sometimes, even at night, a cart comes through and drinks and food are sold. Then the festive lighting goes on everywhere for about 30 minutes.

The flight to SIN was on time and perfect except for the temperature.
The SIN-BKK plane has very tight seating, at least 5-10 cm less legroom than on long-haul routes, no headrests, backrests cannot be adjusted, no multimedia offerings. But not as cold as the first plane.

Denied boarding me saying unvaccinated can’t travel to Philippines in spite of meeting the Philippines requirement supported by the Philippines Government proof of these requirements, beside having 2 months visa, Scoot Supervisor said “but I’ll leave a note at the system to help you get the refund”
I Complained to the customer support over the phone, she couldn’t explain what happened saying we need to escalate this matter, and cut the line without giving me a complaint reference number,
in another contact I found out that I’ve been tagged as “NO-Show”!!
They damaged my holiday plan!!…
NO TRUST TRAVELLING WITH THEM ANYMORE

I couldn’t add any luggage in the website. And there, the price was about 15 Us. They ask you to go to the check in and do there directly. But…. At the check in, the price was 70us for 20 kg! Almost the ticket price! I asked for the same price, but the attended were so rude and treat me like a stupid! Looking for my passport and embarrassing me! Terrible experience for me and my son… He was so scared! Never more! Wrong twice: to obligate me to pay a unfair price and be aggressive with me and my family!

Awful reception at checkin in Melbourne, staff unhelpful and rude
no inflight entertainment, disorganised boarding methods.