3.9/10

    From 148 passenger reviews

    Joseph

    from Australia - November 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This airline doesn’t let you bring your own food or drinks onboard. Once I got on, I tried to buy some water, as they don’t give it out for free. I was on my way from Singapore to Melbourne (Australia), so I tried to pay using Australian coins. The flight attendant wouldn’t accept coins. I had a US$100 note, so tried that. She said $100 was too big a note. I tried my Visa cards, but they wouldn’t accept debit cards.

    “So there’s no way I can get water on this flight?”

    Flight attendant smiled and said, “Sorry.”

    The flight was 7.5 hours long. Don’t fly with this company.

    mister

    from Australia - October 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    How does Scoot customer service works:

    – Redirect you to 3rd party – you will be in loop.
    – They will harass by asking more & more info or put you on hold for long time or/and disconnect your call
    – They will tell your problem is escalated and someone will call in 24hrs but no one will call.
    – When you call back after 24 hours they will tell nothing is escalated.
    – If you tell them you want to speak to the same customer service staff that you previously discussed or you want to talk to supervisor, they will tell they are busy.
    – When you call back after 24 hours then you have to explain the whole problem from starting and one of the above will happen.
    – You can lodge inquiry in there website and if you give follow up call then one of the above will happen.
    – And they will lie easily and make false promise or play delay tactics.

    Bob

    from Singapore - October 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline in my 25 years flying.
    They do not have staff at the airport (either Singapore or anywhere else!).
    They take your money – but then do not refund it when they cancel their flights.
    I am so sorry I chose them. If someone avoids this horrible company because of my review – I will be happy. Learn from my mistake.

    celine

    from United Arab Emirates - March 11, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst customer service ever !!!! paid 17kgs extra luggage one month ago. Then they put me on a Singapore airline flight from Singapore to Sydney. Singapore Airlines then told me they had no access to the info from Scoot so they made me pay all the excess again. Now waiting after 7 calls and promises for a refund of the 17kgs paid and NOONE responds. Each email of customer service has been closed. Never seen such a disaster service ever !!!!

    Sarah

    from Australia - February 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Please see TripAdvisor for full account of story, 200 word limit impedes my ability to accurately describe how I was treated.

    I was sick on the plane. Tried to move over to a more empty row to quarantine myself from the other passengers and to be closer to the bathroom. The seats on that row cost the same as the seat I paid for (I paid for an upgrade). 1 staff member rudely asked me to move. When I explained I was sick she didn’t believe me and demanded I list all my symptoms in front of the other passengers. I was humiliated. I felt bullied by this staff member and am reluctant to recommend an airline who condones such behaviour.

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