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reviews

My go-to airline, easily 100+ flights on this airline, and they have been amazing each and every time.

After a long flight from Santiago to Sydney via Auckland, we missed our bus connection in Brisbane by about an hour because our flight had been cancelled & we were put onto a later flight. This neccessitated an overnight stay in a Brisbane hotel & the airline refuses to reimburse us. They use the excuse that our flight was ONLY delayed by a short time. Unfortunately there is no effective regulation of airlines who care NOTHING about travellers being inconvenienced & being out of pocket.

Staff are told to remind passengers that face masks must remain on during the flight duration exception for eating and drinking… Staff don’t seem to care about the safety of passengers during the duration of the flight seeing as how they never ask passengers to wear their mask. If I’m ever seated next to someone not wearing a mask I’ll make a complaint (it’s gonna happen eventually) I get it’s a budget airline, but it’s not a budget health risk.

Amazing service on Virgin Australia. Flight attendants and staff were friendly. Only had a small issue and that was a 30-minute delay in Brisbane before we got underway. Staff were extremely helpful and kept updating us when we could board. Unfortunately due to Covid Virgin now don't serve an in-flight snack to economy class so I paid for food which was a little expensive. The in-flight entertainment was quite poor. I had trouble connecting to the free wifi and I couldn't use the VA app. Other than that a really enjoyable flight and I would definitely recommend Virgin Australia to everyone. 8/10.

My return flight from Perth to Broome was free with my ANZ Adventures credit card. I did a pre-flight bid for an upgrade to Business and was successful. As it was morning, no alcoholic drinks were available in the lounge. I had a flat white and some cheese and biscuits and sat down in a comfy chair. The plane seats were roomy and the service was excellent. I had a sparkling wine before take-off and I had 2 more and a glass of red. I had a ‘toasted’ chicken sandwich for lunch. It was not toasted. It was microwaved. But it sure beats sitting in economy. I used the Virgin entertainment system on my ipad which I had no problem connecting to or using.

Had asked for Wheelchair assistance in February when the flight was booked. Upon landing, we waited for everyone else to disembark as usual. I was asked to place the wheelchair person onto the wheelchair. Even if I wanted to help, there were too many VA staff in the way. Once the chair movement was completed, the swap at the door to another wheelchair was required. Because the flight was well over an hour late, pre-arranged transport could not be there so we had to make our own way home (i.e - by taxi). Once in the luggage claim area, our assistance disappeared after telling me that i could manage the wheelchair. I could manage the wheelchair, but what about the luggage we also had. Fortunately the airport staff assisted me after I had tried to manoeuvre both the trolley and the luggage cart. Very poor way to treat any customer.

BUYER BEWARE! 4 family members and myself booked a flight with Virgin Australia 7 months in advance of a major family event. My son was getting married in Indonesia. 10 days prior, I began getting notified of changes in flight times. After many hours on the phone and several calls later, I was lead to believe I was going to make it to my destination when planned. At time of check-in I was notified my flight was again delayed and I was going to miss my connecting flight that caused another delay at that airport. These were not short delays. With the delays incurred, all of the family members were going to miss my son's wedding. The other family members were NEVER notified. Because we didn't know before the time of check-in, none of the family were able to make it to my son's wedding. Such a sad affair it ended up being! My son had NO family at his wedding because of the airlines total lack of disregard for it passengers. How many other individuals on this flight were affected this way. I will never fly or recommend Virgin Airlines.

The premium airline in Australia Domestically.. wish they could match their competition internationally.

I am an aviation lover and a passionate traveller, and I wire this to anyone who is indecisive about which Airline to chose when they are traveling. I recently flew on Virgin Australia from Sydney to Perth. I have taken this specific route previously, and found my experience to be pleasing over all. Due to timing restraints, I was forced to take the 2:00pm flight, which unfortunately has a reputation for being one of Virgin’s inferior services. In short, I would have to agree. It presents one of the longest domestic flights offered in Australia (5 hours) in one of the smallest planes. I Arrived at Sydney Airport buzzed to embark upon my adventure. As I was only going to be in Perth for a few days I did not need to check-in a bag (this is a life saver, I would recommend if you don’t have much luggage). I printed my boarding pass with ease, and walked swiftly through to security. On the other side, I aimed straight for gate 38. The Virgin terminal in Sydney is an incredibly long walk, (of course the Perth gate is at the very end!) Prior to boarding the staff of my flight made a quick announcement to let customers know to download the “Virgin Australia In Flight Entertainment App”. Which basically meant my plane had no TVs on it… Boarding is usually very organised and efficient, however this was not the case on this flight. The staff were disorganised and the process was rather chaotic. They called the usual business class and priority passengers first. Those not of this status were forced to queue up, resulting in further disorder. However, I found that general boarding line was empty and when they opened the “general boarding” gate I got to walk straight through. The cabin layout for the 737-800 is a three-by-three configuration. I had the window seat and was right next to the wing of the plane. The legroom was spacious (although I am not particularly large). Unfortunately, the inkling I had about there not being TVs proved to be true. However, thanks to the staff who gave me plenty of warning I was prepared and had downloaded the entertainment app. Unfortunately, the movie, TV and entertainment choice was extremely limited (disappointing). They had an overwhelming number of romantic comedies: Bridesmaids, The Other Woman, Breakfast at Tiffany’s, and Pretty Woman (just to name a few). Despite this array of ‘chick-flicks’, the only movie that helped consume my time was Keanu Reeve’s latest hit, John Wick (highly recommend!) The take-off was very smooth and we climbed to the cruising altitude quite speedily with very little turbulence which is always commendable. The seatbelt sign flicked off and the announcement that we all had been waiting for had arrived, “the meal service for you today is the choice of Pesto pasta with chicken or vegetarian noodles”. This was definitely not the most exciting choices I have ever had presented to me. Around 15 minutes later the trolley came to my row. I ended up choosing the pasta (was feeling a bit like pasta in the moment – how naive). There were some nice touches. The pasta came with a mini sticky-date pudding. The food was presented in a maccas-style ‘Happy Meal’ box as opposed to the moist residue aluminium foil wrapping that we are so accustomed to. And as a final touch, the packaging was stamped with a little smiley black and red smiley-face on it. When I opened it, my excitement immediately dwindled. The pasta (if you could call it that) looked like it had been mistaken for a dog’s dinner! The chicken was bone dry and covered in a wet red paste which I assumed to be penne sauce. I am no Italian food connoisseur, but from my limited knowledge penne and pesto are not one-in-the-same. I was utterly shocked that a premium airline like this could serve a meal of such low quality. Another thing that confused me was they brought out the food first and about 10-15 minutes later they brought out the drinks. I was quite thirsty after my meal and I had to wait which was both frustrating and dehydrating. In conclusion, I would recommend stocking up on snacks before boarding. 
 About an hour into the flight the smooth sailing that I was enjoying gave in and the turbulence hit the plane. We rocked violently for about 20 minutes. The rest of the flight remained bumpy. This was probably due to the aircrafts size which would not be able to cope with the high winds that were at the altitude. I must say the staff were very friendly and very kind. They were also efficient around the cabin and tended to everyone’s needs. After the long 5 hours we finally began our descent into Perth. The landing was smooth. I looked out my window and saw the wing, which looked to be in an alarming state. It was fully contracted back which was normal for a landing but there seemed to be a lot of rust in the wing (photo doesn’t do it justice). I must say the new Virgin Australia terminal in Perth airport is absolutely stunning. Once I landed I just walked straight through the terminal, not needing to wait for my luggage and hopped straight in a taxi. 
 I would rate virgin Australia’s Sydney to Perth service on the 737 about a 4.5/10. On the one hand, the plane was small and old, the entertainment was not the best, the food was absolutely horrific and the turbulence frightening. However, on the other hand I can say that the service from the cabin crew was fantastic and I think if I were on the a330 things would be quite different. I will continue to support Virgin Australia as an airline, but would recommend avoiding the smaller flights, and aim for the prime-time slot on the bigger planes. This will make for a more enjoyable experience than the one I have commented on. By Josh Paul

I recently flew on Virgin Australia from Sydney to Perth. I have taken this specific route previously, and found my experience to be pleasing over all. Due to timing restraints, I was forced to take the 2:00pm flight, which unfortunately has a reputation for being one of Virgin’s inferior services. In short, I would have to agree. It presents one of the longest domestic flights offered in Australia (5 hours) in one of the smallest planes. I Arrived at Sydney Airport buzzed to embark upon my adventure. As I was only going to be in Perth for a few days I did not need to check-in a bag (this is a life saver, I would recommend if you don’t have much luggage). I printed my boarding pass with ease, and walked swiftly through to security. On the other side, I aimed straight for gate 38. The Virgin terminal in Sydney is an incredibly long walk, (of course the Perth gate is at the very end!) Prior to boarding the staff of my flight made a quick announcement to let customers know to download the “Virgin Australia In Flight Entertainment App”. Which basically meant my plane had no TVs on it… Boarding is usually very organised and efficient, however this was not the case on this flight. The staff were disorganised and the process was rather chaotic. They called the usual business class and priority passengers first. Those not of this status were forced to queue up, resulting in further disorder. However, I found that general boarding line was empty and when they opened the “general boarding” gate I got to walk straight through.The cabin layout for the 737-800 is a three-by-three configuration. I had the window seat and was right next to the wing of the plane. The legroom was spacious (although I am not particularly large). Unfortunately, the inkling I had about there not being TVs proved to be true. However, thanks to the staff who gave me plenty of warning I was prepared and had downloaded the entertainment app. Unfortunately, the movie, TV and entertainment choice was extremely limited (disappointing). They had an overwhelming number of romantic comedies: Bridesmaids, The Other Woman, Breakfast at Tiffany’s, and Pretty Woman (just to name a few). Despite this array of ‘chick-flicks’, the only movie that helped consume my time was Keanu Reeve’s latest hit, John Wick (highly recommend!) The take-off was very smooth and we climbed to the cruising altitude quite speedily with very little turbulence which is always commendable. The seatbelt sign flicked off and the announcement that we all had been waiting for had arrived, “the meal service for you today is the choice of Pesto pasta with chicken or vegetarian noodles”. This was definitely not the most exciting choices I have ever had presented to me. Around 15 minutes later the trolley came to my row. I ended up choosing the pasta (was feeling a bit like pasta in the moment – how naive). There were some nice touches. The pasta came with a mini sticky-date pudding. The food was presented in a maccas-style ‘Happy Meal’ box as opposed to the moist residue aluminium foil wrapping that we are so accustomed to. And as a final touch, the packaging was stamped with a little smiley black and red smiley-face on it. When I opened it, my excitement immediately dwindled. The pasta (if you could call it that) looked like it had been mistaken for a dog’s dinner! The chicken was bone dry and covered in a wet red paste which I assumed to be penne sauce. I am no Italian food connoisseur, but from my limited knowledge penne and pesto are not one-in-the-same. I was utterly shocked that a premium airline like this could serve a meal of such low quality. Another thing that confused me was they brought out the food first and about 10-15 minutes later they brought out the drinks. I was quite thirsty after my meal and I had to wait which was both frustrating and dehydrating. In conclusion, I would recommend stocking up on snacks before boarding.About an hour into the flight the smooth sailing that I was enjoying gave in and the turbulence hit the plane. We rocked violently for about 20 minutes. The rest of the flight remained bumpy. This was probably due to the aircrafts size which would not be able to cope with the high winds that were at the altitude. I must say the staff were very friendly and very kind. They were also efficient around the cabin and tended to everyone’s needs. After the long 5 hours we finally began our descent into Perth. The landing was smooth. I looked out my window and saw the wing, which looked to be in an alarming state. It was fully contracted back which was normal for a landing but there seemed to be a lot of rust in the wing (photo doesn’t do it justice). I must say the new Virgin Australia terminal in Perth airport is absolutely stunning. Once I landed I just walked straight through the terminal, not needing to wait for my luggage and hopped straight in a taxi. I would rate virgin Australia’s Sydney to Perth service on the 737 about a 4.5/10. On the one hand, the plane was small and old, the entertainment was not the best, the food was absolutely horrific and the turbulence frightening. However, on the other hand I can say that the service from the cabin crew was fantastic and I think if I were on the a330 things would be quite different. I will continue to support Virgin Australia as an airline, but would recommend avoiding the smaller flights, and aim for the prime-time slot on the bigger planes. This will make for a more enjoyable experience than the one I have commented on.

I just have to say that the staff on flight VA165 today from Auckland to Melbourne were fantastic! They were so kind and helped me get through my motion sickness. Great service!

flew from cairns to brisbane recently. the flight was okay, but for a full service airline i would not say a bottle of water and a pack of two cookies is an appropriate meal service, the flight departed on time and arrived on time, the crew were a little rude and abrupt almost as though they were at the end of a 12 hour shift and were over it.

No text notification for Virgin flight cancellation in Hobart yesterday - due to bad weather at destination. Waited four hours in the airport. Tiring for us but other passengers missed international connections. Staff were unavailable or indifferent. In the time we were waiting, we watched two Qantas flights take off and one Jetstar flight (same destination as us). Qantas passengers were constantly kept informed and compensated with refreshment vouchers. Nothing but silence and absent staff for Virgin passengers...

Virgin planes can be extremely cramped in space. Me being quite tall I find it very uncomfortable for my legs and its pathetic how we have to pay extra for extra leg room seats, I mean seriously we already pay enough for the flight itself. All in all, crew were polite, food was decent and it was a decent plane trip.

The worst check in process in Denpassar last night. Will not ever travel with this airline again. No blanket, inflight entertainment and eight dollars for two bottles of water. Gurauda has it all over Virgin

Previously have always enjoyed traveling with virgin domestic. This time on trip from Perth to Sydney meal of stewed chicken and rice was disgusting . Flavour and smell awful, not a vegtable insight. Then coffee had most peculiar taste , undrinkable. Stewards said it was the water. the lady beside me and myself were able to eat or drink on the flight. Virgin definitely needs new food contractors and sort water issue out

We flew from Brisbane to Darwin recently and noticed how old and tired the plane was inside. My seat would not recline and I noticed others found the same thing. It also needed a very good clean and vacuum. On our return journey my seat did actually recline but this plane also needed a good clean. Also both my husband's and my luggage was damaged. We paid top money for these flights. We will not be flying Virgin again.

I fly in and out of Baramunya airport for work. on the way there and back Dave was our flight attendant. One of the loveliest people I've ever met, so polite and friendly, very professional, a really sweet man. Can't give him a high enough rating he made our flights great. Thank you Dave

The food on this flight going north west to Christmas Islandwas vertually not edible the bread was so overheated ,tough ,no flavour Thought we might have had something different on flight back But NO the same tough bread over cooked and just not edible. Also no blankets supplied. Come on Virgin lift your game. Such an expensive airfare to get to Xmas and Cocos Islands we should get better tastier meals

Virgin Australia are excellent on their A330 From the east coast to Perth. Crew are friendly and eager to please. Good meals IFE. Definitely my choice for east coast to the west. Our main Crew attendant Linden went out of her way to make my flight enjoyable. They are even better in business I hear. Best airline in Australia.

I arrived at the Sydney check-in desk for my flight to ask rather forlornly what the number was for calling the Lost & Found department at the airport the next day, as I had misplaced a poster that I had bought from the Art Gallery somewhere in the airport. Well, not only were the Virgin staff sympathetic, one of them raced back to the Security Check-in to retrieve the poster for me, which is where apparently I had left it. I was totally blown away by the extra mile service shown in this instance, plus the crew were kind and friendly during this same flight, which was much appreciated. Given that they see so many people during the course of their workdays, they were kind enough to comment as I left the aircraft that they were pleased I had the poster in hand.

Having decided to pay the extra money too fly business class so we could access all lounges and services we are extremely disappointed to arrive in LAX on our departure home to find out that we do not have access to the lounge until 5.20. We have had too sit in the airport, buy lunch and also the lounge has no signage and check in did not know where the lounge was located. We were just told it was upstairs. Very disappointing.

Virgin Shuttle bus service from Domestic terminal to International terminal in Sydney is very poor. We waited 35 minutes at Sydney Domestic terminal for Virgin Shuttle bus to take us to the International terminal. Due to the heavy traffics the Shuttle bus arrived at the International terminal 45 Minutes later. That was 10 minutes after the International connecting flight check in counter closed and we were not allowed to proceed . We miss the connecting flight and had to stay one night at Rydges Hotel. That causes us to miss our first day tour in Calgary and Banff. On the return flight to Brisbane we waited 55 Minutes for Virgin Shuttle bus at the International terminal to take us to the Domestic terminal on the 5 June 2017. Although we manage just in time to catch the connecting flight to Brisbane a lot of passengers miss their connecting flight . Such poor services with regard to running the Shuttle bus to transfer passengers from the domestics to the International terminal and vice versa should not be tolerated as it causes passengers a lot of stress and grieve and expenses for missing flight . Passengers should be compensated for expenses incurred for missing their flight .

Well done Virgin Australia you are truly the best airline out there. My flight was amazing and couldn't ask for a better flight! The staff in particular ensured safety was their number one priority and ensured we had the most enjoyable flight possible. The seats were perfectly comfortable and the food was in particular tasty and delicious. The inflight entertainment never left us a second bored and I would 100% recommend this airline. Your not truly flying until you fly with Virgin Australia

I forgot to take the 'cleansing wipes'. An essential item when traveling with Virgin so you can wipe down the tray table and all the surrounding area. Nothing is worse than sitting trapped in a seat for hours and all you have to look at is the splatter on the table and chair in front of you.

I was passenger on flight VA 142 from Sydney to Auckland! During my trip on the plane I had an accident where a whole hot cup of tea splits on my thighs! Omg it hurt! But thanks Goodness the air hostess was very helpful! Katie took to me the toilet, Bought me a bottle cold water to cool it down, blanket, and went as far as bring my suitcase so I can change my pants! So a big special thanks to Katie..:) Keep up your great work.. God bless you!

Syd to Gold Coast 21 May 17.. 6.10pm .. What a wonderful flight! !! Thanks to Flight steward "POPPY" He was sensational!! We were in the new Economy X seats ...first time.. Thanks again Poppy your amazing x

Virgin Australia never diasspoints. Staff have always been so lovely! Domestic and international. 100% would recommend! Also great for the money you pay.

Always love flying Virgin Australia! The service is great and the staff are always enthusiastic. Never have I had any complaints.

I am a regular flyer with Virgin Aus, my husband is a gold member so we fly Virgin or Virgin code share airlines whenever we can (we go overseas around 4 times a year and interstate around 8) one trip we do every where is SYD- LA return. I have always thought the planes, service and entertainment was amazing. But this last trip we have done in April was awful - both flights! Firstly the seats and planes are tiny for a 14 hr flight. They use the same planes with the same entertainment on the Sydney - Perth flight. Which is a little embarrassing... no where near enough room when you compare to the other international airlines. Also the service from the inflight cabin crew is lazy, rude, non caring of the passengers on board. They also supply only tiniest water bottles with no refill station - only 2 jugs for the whole cabin which were rarely filled up. It's a real shame as the international SYD - LAX return flight used to be so good, they have really downgraded and it unfortunately shows. The food has been downgraded too - to those of a budget airline. They also failed to have any incoming passenger cards on board So no one was prepared when we got to immigration.

From Albury to Sydney to Albury sector, as a snack I have been given continually 'Carmen's Apricot Muesli bites for nearly 8 months now ( being a frequent Flyer, I travel on this sector twice a month) and I am 'over' eating them! I can predict to my fellow passengers what the 'snack' will be! Carmen's Apricot Muesli bites!! The question to ask Virgin did they get them 'dirt cheap'? and do they really care what crap snacks they give to their patrons?

Brilliant! Always brilliant. Staff look amazing and clearly love their job! They are extremely hospitable and look divine!

I had 3 domnestic flights with Virgin, on different distances. All flights were perfect, can't complain about anything.

Apple from Virgin Australia was extremely helpful and patient with me on the phone while dealing with a query about extra baggage. She was very clear about the restrictions and helped me to find the best solution to handle my baggage. I'm a very happy customer because she gave wonderful customer service. The best I've ever received from any airline! Thank you Apple. From Vanessa, UK

I just travelled to Melbourne from Auckland with VA165. As a crew member myself, my values urge me to treat passengers fairly and equally. I don't expect special treatment like frequent travellers get.. Neither do i want to complain about the quality of food and in flight entertainment. I always exhibit courtesy and good mannerism everytime i travel, because i know what it is like to be a cabin crew. The least I expect is fair treatment, eye contact and a Thank You when we disembark! (..Sounds trivial, I know!). But, for someone like me with more than a decade of experience in hospitality and customer service experience, that must be something that we should offer genuinely to customers. Personally, to me, that means lot than a glass of champagne with caviar or an upgrade to JC. When I boarded, I wished Good Morning to this crew (Not going to mention names here)! There was no eye contact and no wishing back. She was more indulged in directing passengers to their seats. When i disembarked, same crew stood by the door. I looked at her to say thank you, she looked at me and then looked away. That's sheer ignorance. Definitely not something i would do as a flight attendant!

Absolutely a wonderful experience !! We flew new premium class. The crew, the food, entertainment system, seats....just awesome. This really would be 1st class service on the US domestic flights. I wish we could have service like this in the States. Hope to come back to Oz again and we will fly Virgin.

I would just like to say thank you to the wonderful staff at virgin. MY husband has been very unwell and cannot walk very far. If it was not for the most wonderful service and their unending help we could not have done this trip so easily. Thank you guys, my children and I ARE VERY THANKFUL.

I just love flying Virgin Australia! Have never had a bad experience. I always find the staff so happy and friendly and helpful. They all seem or at least act, as though they are happy to work there. That makes me feel relaxed as i'm a nervous flyer. I honestly can't believe some of the things people complain about. Would have no hesitation flying Virgin or recommending friends and family to fly them too.

Brisbane to Los Angeles. I take this trip minimum three times a year and have always flown Virgin Australia. Ive been watching the service and food quality decline. My last trip was the most disappointing yet. Service is not friendly like it once was and the food is now terrible. The vibe has gone.

I am writing to express my disappointment in our business class trip. I used a lot of my points to upgrade to business class to make our holiday more memorable. we flew business class over to perth and virgin coming back to Brisbane We couldn't fault business class We were excited to be coming home with comfort only to find we should have brought books or portable dvd player. there was not tv not even tablet to watch movies The seats were hardly any better than economy they reclined slightly and that was it. For a long flight and paying top $ or Top points for business class I was extremely disappointed Thankyou Carol Plant flight va 469 on the 16th feb 2017

Booked a flight from Sydney to Canberra leaving at 14:25 on 24 February and built travel plans around that flight, including booking a different flight to get to Sydney and also attending a function at 18:00 in Canberra a couple of hours after arrival. On the morning of the flight I received a text saying the flight had been cancelled - no explanation. The only alternative was a flight leaving at 17.05 which would mean a 4 hour wait sitting in the Sydney terminal and I would also miss the beginning of the function I was to attend. Then, frustratingly, the 17.05 flight was delayed another 20 minutes, further delaying my attendance at the function in Canberra. Virgin claims to be a full service alternative to Qantas but there you hear of too are too many instances of these mishaps occurring and it is really not much better than a low cost carrier - certainly no real competition to Qantas.

Luggage was misplaced, unfortunately Virgin failed to contact myself, until after waiting 20mins for luggage to appear on carousel. It arrived 4 hrs later.. Upon the return flight which was booked in at 1.55pm weeks in advance, the flight was overbooked and the next available was 6.45pm. Staff 's response was we can reimburse you. Not helpful as the flight cost with another airline was over $300 extra to what I originally paid. Not impressed and what being flying Virgin again.

Flew Virgin Perth to Hobart and back. I chose it over cheaper providers because the ticket price included luggage, food, and standard leg room. God knows what less leg room would be like as it was still pretty cramped! Food was simple but tasty and so much better than raking about to pay as you go. Self check in at Perth was great. Fantastic range of in flight entertainment on the long section. All up - can't complain!

The smallest amount of leg room I have ever experienced on a long international flight (6.5h). Unfortunately on my return flight I was placed next to a large person who could barely fit in his seat - double whammy as his elbow and knew overflowed into my seat. Also received just one drink of water on a long over night flight. The aisle is very narrow so always got bumped by passengers lining lining up for the toilet. Virgin also reallocated our seats we had booked online each way. Other airlines don't do this. I will not fly internationally again with Virgin. Domestically I probably have no choice but at least the flights are shorter.

Always friendly staff, on both ground and air. Bags got delayed returning from holiday, not their fault, Virgin Air staff knew where they were, when they would arrive (same day) and had them brought by taxi to our house, great service!!

I flew on Virgin from perth to melbourne and back. On the way to melbourne we were delayed 2 and a half hours. I was on an A330 and the seats were comfortable, crew was great, the ife was ok, the food was good on the way to melboune but bad on the way back. I was seated in the middle on both flights. Legroom was alright. The best thing about the ife was the games. Overall I had a good experience and I would definitely fly with Virgin Australia again.

I flown with Virgin between Melbourne and Darwin friday night and the flight was really great. The crew is the best crew I've ever met during national flights. The price was convenient and they even gave us a bunch of snacks to eat during the 4 hours flight. The girl at the counter in the airport helped me out overlooking the overweight (a few kgs) of my luggage and everybody was kind and helpful. Also I had to change the date of my flight a few days before the departure and it was easy and quick over the phone. Will definitely chose Virgin Australia again.

Recently flew Virgin from Kununurra to Sydney via Perth. Check in staff were great. Bag was transferred to Sydney so I did not need to collect it and check in again in Perth. I fly often and have never had any complaints about Virgin. The Cabin crew were very friendly and helpful. I really enjoy flying with Virgin and would recommend them highly.

Another flight with Virgin, no complaints they seem to get better as they go,, even better now that they code share with Singapore Airlines, so I cant travel from Townsville to Ho Chi Minh City with the same ticket,, great so when I check in at Townsville don't have to worry about bags, or transfers from Domestic to International,, great service all the way

When I checked in at Virgin I was greeted by an Asian-Australian customer service woman named Ann. She was either a senior staff member or very experienced. Ann was well groomed, candid and personable. In addition to this she was able to discuss the extent to which the plane was full and find me the best seat. She told me that there was a new product available for purchase that delivered extra legroom but as my flight wasn�t at capacity she could allocate me one of these seats gratis. She then took a card with a map of LAX and drew the route I would need to take to make my transfer. This is an excellent example of effective customer service strategy on the part of Virgin in that Ann is trained to anticipate the information I would need before I did. As usual the in flight service was up to standard. The food on Virgin transpacific flights is excellent with vegetarian options mandated during all flights and vegan/gluten free meals available on request prior to the flight. The in flight entertainment offers a decent amount of TV shows, movies and albums to consume, however my signature gripe of no news channels is upheld here. It�s bizarre to me that they can�t provide one news