3.8/10

    From 151 passenger reviews

    mick

    from Greece - April 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    our scoot nightmare (part 2)
    shock 5: The tricky boarding stuff sent us to Transfer D: „there’s a Scoot office“ taking care of everything and they will help us. But in transfer D there’s just a night staff, who can’t do anything for us and many other Scoot nightmare guests.
    shock 6: No service, no food, no water, no help at all – while waiting more than 6 hours!
    shock 7: Our luggage is not available – it’s behind immigration counters. If we go out, we’ll be quarantined for 14 days.
    shock 8: The Scoot manager is kidding us: We need a medical certificate, we would get it in a clinic nearby. But this clinic doesn’t test anyone – and the manager should know it.
    shock 9: No flight money back! The manager was generous enough to give us the flight to Bangkok (instead of Athens). We could hardly remain cool.

    No shock, almost expected: Since march 20 Scoot didn’t refund anything, doesn’t answer emails.

    mick

    from Greece - April 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Our Scoot Nightmare in nine shocks (part 1)

    shock 1: On our way to Bangkok airport we received a voucher for the cancelled fligfht home!
    shock 2: A new internet booking for 9.000 baht isn’t possible, instead we have to buy an overprized ticket for 21.000 baht!
    shock 3: After buying the overprized ticket they didn’t want to let us fly! We showed an email from the Greek ministery of foreign affairs (mfa) giving green light for my wife – and they checked us through to athens.
    shock 4: In Singapore Scoot denied boarding to my korean wife (not me). we tried to show the mfa email, they didn’t want to see it.

    Georgia

    from Australia - January 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had the most abysmal experience with Scoot at every interaction including before the flight (cancelled 1 day before and no other flights available except their partner company Singapore airlines which was $500AUD more). On the flight there is no water available for free (12 hour flight) until I complained and stated it is actually illegal and the airline host told me to be quiet and game me a small bottle. And after the flight (still going on and it has been over 6 months…) I have been emailing Scoot customer service and they have refused to provide a complaints avenue so I have succumbed to my first ever online review because of the level of disappointment and fury I have with Scoot.

    Joseph

    from Australia - November 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This airline doesn’t let you bring your own food or drinks onboard. Once I got on, I tried to buy some water, as they don’t give it out for free. I was on my way from Singapore to Melbourne (Australia), so I tried to pay using Australian coins. The flight attendant wouldn’t accept coins. I had a US$100 note, so tried that. She said $100 was too big a note. I tried my Visa cards, but they wouldn’t accept debit cards.

    “So there’s no way I can get water on this flight?”

    Flight attendant smiled and said, “Sorry.”

    The flight was 7.5 hours long. Don’t fly with this company.

    mister

    from Australia - October 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    How does Scoot customer service works:

    – Redirect you to 3rd party – you will be in loop.
    – They will harass by asking more & more info or put you on hold for long time or/and disconnect your call
    – They will tell your problem is escalated and someone will call in 24hrs but no one will call.
    – When you call back after 24 hours they will tell nothing is escalated.
    – If you tell them you want to speak to the same customer service staff that you previously discussed or you want to talk to supervisor, they will tell they are busy.
    – When you call back after 24 hours then you have to explain the whole problem from starting and one of the above will happen.
    – You can lodge inquiry in there website and if you give follow up call then one of the above will happen.
    – And they will lie easily and make false promise or play delay tactics.

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