4.2/10

    From 18 passenger reviews

    Trish

    from Canada - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I will think long and hard before I use the services of porter. Today when I checked in for my flight I was told that another flight was booked under my name. I had never received an itinerary and the flights were booked on line and only 14 minutes apart. I did not know that two flights were booked so I didn’t know to cancel. I have been on the phone for 4.5 hours trying to get my money back. I was told it was my problem. So far in July I have flown with porter three times return to the states and Sault Ste Marie. During this time I have been delayed more than 5 hours and on a phone 4.5 hours. I received one leg returned to my credit card. I don’t think I will be flying with porter unless I am desperate in the future. I have been a good client and this is how they treat me.

    Michael

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever, my wife drove from Montreal to Toronto to fly to Chicago, traffic was extremely busy the entire way, rep on the phone said have her still go to the counter and pay an additional same day change fee for $150, he did mention their discretion and noted her situation in their computer in good faith, but they declined. They said a one way route was an additional
    $250 to $ 450!!! Good business? We would pay the additional $150 to get my wife home! Never use them again!!!!

    a

    from Canada - August 16, 2017

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This airline is terribly unreliable. You’re almost guaranteed to have a delay of at least an hour. They never tell you in advance so your stuck at an airport. No valid reasons are given either. Weather at both locations are fine but flights are delayed by 2 hours. Don’t fly this airline if you need to be somewhere at a particular time

    Martin

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a flight from Newark to Toronto.
    On my arrival in Newark I was told the flight was cancelled due to rain in Toronto and they had rebooked me on another flight 2 days later !!!
    2 days later??
    I say how’s that possible ?
    They said nothing could be done at counter that I needed to call.
    So I called and waited on the phone for 3 hrs to have someone pick up and hang up on me!
    Called again and waited 2 hrs to have to same thing happened to me.
    I called a Third time and waited 2 hrs and still no answers by that time I gave up and went to bed.
    Worst customer service I’ve ever experienced

    Mark

    from Canada - July 20, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Do not fly Porter airlines! Absolutely brutal service today. First and last time flying Porter for us. Returning on a flight from Boston today and our flight was delayed ( it happens, we get it). We were already at the airport waiting and asked to board a Porter flight leaving before our fight that was delayed and were told we had to wait as the flight was sold out. No problem, we step aside and start to wait. While we are waiting more passengers from our flight come up and ask to take the earlier flight and the same attendant tells them it full and to wait in the line that we were at the front of. There turns out to be 3 seats left and we thought great. The same attendant who asked us to wait then proceeds to take 2 people in front of me and my 11 year old son waiting. He then turns to us and says they needed to go first. Is it because we didn’t raise our voice so and yell/ screen? We waited for another 10 minutes thinking we were next as the counter staff talked. I then asked are there any more seats and was told the flight has left. Not even the courtesy to tell us as we stood 2 feet from the desk. Don’t fly this airline! You will be next.

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