Porter Airlines

I fly them regularly between Montreal and Toronto for business. Service quality is consistently higher than competitors, especially Air Canada, though I concede it has gone downhill over the past couple of years, with the introduction of additional baggage and ancillary fees and the reduction of call centre staff. They eliminated meals and started serving only snacks, though I still love the free coffee and cookies in the Toronto lounge. They also cancel flights quite often for capacity / load reasons. But the staff are always polite and helpful, the cabin comfort is good for short-haul, and the free wine or craft beer on every flight is a nice perk. One of the main advantages has always been been that Porter treats everyone — frequent fliers and occasional travellers — like a human being, versus competitors who will barely acknowledge you as more than dirt on their shoe unless you’re a super-elite status flyer. The introduction of a tiered system on VIPorter this year is a step on the wrong direction, so I hope this continues. For now I’ll continue to rate Porter highly, though it’s a cautionary rating.

When we originally booked this flight we were told there was only one stop. They never told us about the touchdown in Ottawa that added an extra 2 hours to our flight to Toronto. Once in Toronto we were delayed 2 1/2 hours due to “weather” to get to our final destination. The Porter lounge in Billy Bishop Airport is small and because most of their planes were delayed was crowded and many people did not even have a place to sit. There was only 1 place to purchase food and the food was terrible and extremely overpriced. Our flight home was even worse. We were delayed in Newark for 7 hours and by the time we reached Toronto we had missed our connecting flight to Halifax. No one at Porter was any help to us and we were left to fend for ourselves by finding a hotel (luckily our travel agent was able to help us) This was on a Wednesday and Porter rebooked us on flights going home Friday and Saturday with the hotel expense coming out of our pocket. We did not find that acceptable and booked a flight with a different airport the following day. Porter has advised they will not reimburse our portion of the flight from Toronto to Halifax which we did not use. If you plan to use Porter airline

I will think long and hard before I use the services of porter. Today when I checked in for my flight I was told that another flight was booked under my name. I had never received an itinerary and the flights were booked on line and only 14 minutes apart. I did not know that two flights were booked so I didn’t know to cancel. I have been on the phone for 4.5 hours trying to get my money back. I was told it was my problem. So far in July I have flown with porter three times return to the states and Sault Ste Marie. During this time I have been delayed more than 5 hours and on a phone 4.5 hours. I received one leg returned to my credit card. I don’t think I will be flying with porter unless I am desperate in the future. I have been a good client and this is how they treat me.

Worst airline ever, my wife drove from Montreal to Toronto to fly to Chicago, traffic was extremely busy the entire way, rep on the phone said have her still go to the counter and pay an additional same day change fee for $150, he did mention their discretion and noted her situation in their computer in good faith, but they declined. They said a one way route was an additional
$250 to $ 450!!! Good business? We would pay the additional $150 to get my wife home! Never use them again!!!!

This airline is terribly unreliable. You’re almost guaranteed to have a delay of at least an hour. They never tell you in advance so your stuck at an airport. No valid reasons are given either. Weather at both locations are fine but flights are delayed by 2 hours. Don’t fly this airline if you need to be somewhere at a particular time