About Porter Airlines

Porter Airlines is a regional airline headquartered at Billy Bishop Toronto City Airport on the Toronto Islands in Toronto, Ontario, Canada. Founded officially in 2006, the airline has established itself as a provider of short-haul flights, primarily serving destinations within Canada and the United States. Since its inception, Porter has aimed to offer a premium experience to its passengers, distinguishing itself from larger, more mainstream carriers. The airline's business model focuses on convenience, speed, and service, attracting customers seeking efficient and comfortable travel. Porter gained a competitive edge in the marketplace by utilizing a conveniently located urban airport and focusing on high levels of service. The airline's fleet, which is tailored for short-haul regional service, supports its strategy of quick turnarounds and frequent flights. This allows Porter to maintain frequent daily services for business and leisure travelers alike, facilitating day trips and quick weekend getaways. Furthermore, by maintaining a fleet suited to smaller airports, Porter can operate in less congested airports, reducing delays and improving the overall travel experience. Porter's dedication to maintaining a modern and efficient fleet helps it to uphold its commitment to reliable service and customer satisfaction. Porter Airlines also focuses heavily on passenger experience, distinguishing itself with special touches like complimentary snacks and drinks, and access to comfortable lounges. The overall service style is designed to echo the more relaxed, yet refined approach of classic air travel. Business travelers benefit from the ease of access to urban centers and the efficient services offered, including lounges and quick check-in processes, while leisure travelers enjoy the attentive customer service and convenient travel schedules. The airline's commitment to a hassle-free travel experience continues to attract passengers looking for a higher standard of air travel.

Overall Value for Money

2.2

From 19 reviews

Seat and Cabin Space

2.8

From 17 reviews

Customer Service

2.7

From 20 reviews

In Flight Entertainment

1.0

From 4 reviews

Baggage Handling

1.7

From 3 reviews

Check-in Process

1.8

From 4 reviews

Meals and Beverages

3.6

From 15 reviews

Recommend Airline

28.6%

From 21 reviews

Latest Passenger Reviews for Porter Airlines

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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