Porter Airlines

Most horrible airlines in the world . DO not travel at all if ur last budget is to travel by porter airlines . customer service is terrible . MONEY IS NEVER REFUNDED . I CANCELLED IN 10 MINUTES OF BOOKING as I have picked a wrong airport , BUT my money was lost never refunded , though all policies say that money is refunded in full with in 24 hours of booking . theses are some SUPER FRAUD PEOPLE OPERATING THE AIRLINES . NEVER EVER EVEN ASK AN EMEMY TO TRAVEL BY THIS AIRLINES

Had an absolutely horrible experience with a trip booked through the Air Transat website, with a connecting flight operated by Porter. Total fail by both companies! When showing up for initial flight operated by Air Transat, was refused boarding and handed a phone number to try to fix it. After about a half hour on hold and speaking to heavily accented employee, found that they’d changed my booking to several days later. No emails, no notice whatsoever, no offers of compensation, nothing. If that wasn’t bad enough, when I eventually took the flight they rebooked me on, upon arrival at ticketing for the second leg of my trip (this time operated by Porter), I was again refused boarding. This time they said I owed them a large sum of money (twice the price of flights booked) and would not be allowed to board until it was paid. Upon contacting both Air Transat and Porter (both at ticketing and through their phone line), both claimed it was the other’s fault. Spend hours dealing with them, missed the flight, and eventually had no choice but to give in to their extortion.

Terrible experience. Flight delayed 20 minutes but landed within 15 minutes of making connection. Would not allow us to board and rescheduled flight 9 hours later. They had multiple opportunities to rebook us and help us arrive at destination much earlier. They refused government specified compensation. Will be taking them to court.

Just another scam. One of their big selling points is that they offer free wine and beer on flights. I’m over 2 hours into my flight and I am unable to obtain a 2nd beer. This happens to be one of my trips where I won’t be driving after the flight today so I was looking forward to relaxing with a couple of drinks before getting to Edmonton but at 67 years of age maybe they feel that one beer is my limit. I’d be more than happy to pay for the “free ” drinks and at least have one when I care to. If I want to be treated like crap I might as well go back to Swoop or Flair. At least the poor service is cheaper. I’ll be canceling the return portion of my trip and certainly won’t be flying with these scammers again anytime soon.

WORST airline in Canada. Avoid at all costs. They cancel flight (on clear days) with no explanation and offer no help and no compensation. I’ve had a vacation ruined by these feelingless zombies.

It is difficult to speak to a human as the voice mail shuffles you around to automatic non-helpful recordings.

Similarly the email from so-called customer service does not enable follow up as they screw you over. I warn anyone that they would be making a terrible mistake using this most unreliable carrier.