5.4/10

    From 7 passenger reviews

    ron

    from Israel - January 21, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    One of my best flight experience. From zurich to vegas
    Service was excellent the food was very good
    The staff very polite the cabin of the plane beautiful
    Entertainmant very good
    I really liked flying with edelweiss. Hope to fly with them back soon

    Eva

    from Germany - August 30, 2014

    Flew Premium Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My flight from Las Vegas to Zurich in July 2014 was completely inacceptable. We had to wait for almost 4 hours on the tarmack due to technical problems with the fuel system (without the airconditioning working properly). The crew seemed absolutely out of their depth. When the flight was finally postphoned to the next day, it took hours for them to get us into hotels. We were not given the information sheets on passengers’ rights and no food/drinks/possibility to make phone calls were provided.
    The flight on the next day was delayed again. The flight itself was average, with service below standard. Despite the really expensive tickets, alcohol is not included.
    I am well aware that technical problems can occure with any airline, but the difference in quality is seen by the way the airline in question handles the situation. So I would really avoid flying edelweiss again because of their appalling costumer service.

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