from Austria - April 15, 2017
From ZRH to GIG and retour; pretty good also because the craft was quite empty.
Attemptive on board service, very good entertainement, is just deplorable you have to pay for a beer or for a small bottle of poor red wine in a 12 hrs flight.
Too cold in the aircraft
from France - November 19, 2016
I flew ZRH-RIO having booked through Swiss. Excellent entertainment system, good food. I was aware of having to pay for drinks in economy, it didn’t bother me. I actually got an upgrade to Premium Economy on the outbound leg, didn’t even realise it until I was about halfway through the flight. A bit more legroom, that’s the only difference. Only strange thing was that on the way out we got the usual little packs with socks, eye mask, toothbrush etc, although this was a flight completely in the daytime, and nothing on the night flight on the way back.
from Israel - January 21, 2016
One of my best flight experience. From zurich to vegas
Service was excellent the food was very good
The staff very polite the cabin of the plane beautiful
Entertainmant very good
I really liked flying with edelweiss. Hope to fly with them back soon
from Germany - August 30, 2014
Flew Premium Economy
My flight from Las Vegas to Zurich in July 2014 was completely inacceptable. We had to wait for almost 4 hours on the tarmack due to technical problems with the fuel system (without the airconditioning working properly). The crew seemed absolutely out of their depth. When the flight was finally postphoned to the next day, it took hours for them to get us into hotels. We were not given the information sheets on passengers’ rights and no food/drinks/possibility to make phone calls were provided.
The flight on the next day was delayed again. The flight itself was average, with service below standard. Despite the really expensive tickets, alcohol is not included.
I am well aware that technical problems can occure with any airline, but the difference in quality is seen by the way the airline in question handles the situation. So I would really avoid flying edelweiss again because of their appalling costumer service.