4.2/10

    From 10 passenger reviews

    Daniel

    from Switzerland - March 16, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The airline should be called Air Cancellation instead of Edelweiss Air.
    They just cancel flight without mentioning a reason. This happen to me for the second time and happen at least to 3 other friends this year.

    Danijel

    from Canada - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible experience, bag was 0,3 kg extra for $155 extra

    Suzanne

    from United States - March 31, 2022

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Edelweiss flight WK215 Tenerife sud to Zurich, March 30 2022

    My parents, both 90 years old, with a business class reservation were removed from their seats before departure because my mother apparently was not wearing her mask correctly. She was reminded a few times, she is hard of hearing at 90!, and then they were both removed from the plane. I understand airline policies about mask mandates, BUT minimal understanding and kindness to older people apparently is not part of Swiss/Edelweiss policy.
    I myself have had already my share of bad experience with Swiss, after a flight was cancelled (during covid, I have no problem with that) but Swiss rebooked me for the day BEFORE my scheduled departure and no email nor telephone notification. In addition, when I bought a new flight and purchased a seat, with printed confirmation from Swiss, at check-in they announced I was not on the flight list and they argued with me for 2 hours at check-in before they finally let me run to the gate. Oh yes, they did acknowledge that they see my seat reservation, but I was not listed as a passenger.
    I personally will never book with Swiss again.

    rashpal singh

    from United Kingdom - June 30, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    i flew from ZURICH TO VANCOUVER on 22nd of june and back from CALGERY TO ZURICH on 27th of june the flight was very and good both ways food was very nice and they kept coming back every hour with water and other drinks you have to pay for wine and beer the staff were very helpfull best economy flight i have ever had and i am 64 and have traveled a lot and saved £300 on a direct flight

    Roland

    from Switzerland - April 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    my worst experience ever, and I am flying a lot (far too much). The flight was scheduled to depart Zurich at 16.30h, and I was happy to see there was no departure delay. So we left in time, but after about an hour in the air, the plane returned to Zurich due to technical problems. ok, shit happens. but then the real mess started. after landing in Zurich again, we were waiting for some 3 hours in the airplane. they were looking for some spare parts to repair the airplan, until they finally figured out that there was a spare part, but they did not get clearance to build it in. so we were shipped back to the gate. no information there, just a never ending queue of people. we left and went home, just to get a message finally that we were scheuled for another flight – 48 hours later !!! instead of leaving Friday for the weekend, they scheduled us to leave Sunday evening. what the f…. never ever again Edelweiss.

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