3.6/10

    From 118 passenger reviews

    Thomas

    from Canada - July 13, 2021

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The ground crew were friendly and efficiently handled the new document requirements for travelling to Italy during the Covid-19 pandemic, including the new EU Digital Covid Certificate. Just a pity that they couldn’t have given better/clearer instructions about the need for “surgical quality” masks before we got to the gate – instead of having to buy a five-pack for five Euros at the gate.

    Otherwise, from boarding to deplaning, everything was “Covid Clean”. Our 1 hour 40-minute flight from Venice to Paris was on a shiny new A320. The legroom was pretty good compared to other budget carriers and the crew was helpful.

    The bottom line: EasyJet a superior budget airline

    Luis

    from United Kingdom - January 15, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Easyjet gave me problems.

    I have a flight from Seville to Gatwick on 7th of March which I want to change it and it is supposed I would have to pay the change difference. It doesn’t happen. I tried to managed the booking for 23rd of April, same destination, and there is no fee difference, deduction. I have to pay the whole flight, all the price. I tried to call to customer service but they cannot do nothing. Even, there is more expensive. I asked if there is a possibility to speak with IT as it could be a mistake from the website but they said no.

    Conclusion. Easyjet is not flexible and I felt like I was theft as I have to pay a whole new flight when they specified only the difference fare to be pay.

    Easyjet – Difficultjet.

    Annie

    from United States - December 17, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    VERY VERY RUDE SCAMMING COMPANY. The customer service with easyJet is despicable. They are so rude and make it to where you cannot get your money back. I requested a refund because my flight was delayed and was informed that because it was not delayed 5 hours or more that I am not entitled to a refund. My flight was only delayed 4 HOURS 55 MINUTES. They don’t care if there’s a pandemic going on, if this disrupts my other flights and I would have to pay more to change them around or anything. And not once did someone say I apologize for the inconvenience or anything. All I got was major attitude and rudeness. I will never use them for anything and feel bad for anyone that has to deal with their very unprofessional demeaner. If I could give them negative stars I would.

    Nick

    from Australia - February 3, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Took 3 short internal European flights with EasyJet in past month, 2 of the 3 were late (3 hour delay, 1 hour delay, and 1 on-time).

    3 hour delay: Told us at check-in that the flight was going to at least 2 hours late, but no text or email to notify us of this before we got to the airport. Later they blamed the weather, but I checked and the relevant airport had perfect weather for the past 24 hours.

    The 1 hour delay was ridiculous – they had passengers line up to board, and then announced that, whoops, the plane did not actually have a crew! Everyone sat down and then repeated the whole farce later. Again, EasyJet’s fault.

    The “we apologise for the inconvenience” announcements are so insincere they must say it almost every day.

    Cabin crew were also unimpressive – the toilets onboard were either broken or filthy and in desperate need of a clean – but the crew spent most of their time chatting to each other or playing games on phones.

    If you do fly EasyJet, prefer an early morning flight, so there’s less likely to be knock-on delays.

    Overall very poor & disrespectful treatment of customers.

    Maria

    from United Kingdom - January 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    Really bad costumer support. Always trying to get more money from costumers by making it hard on them to board with the hand luggage even if they comply with the size hand luggage regulation and been using the same hand luggage with the company for years.

    View all Reviews

    SHARE