Cathay Pacific

The airline cabin was clean and the seat looked new and was very comfortable. Check-in was fast and the service staff were really nice and helpful. Food on board was amazing as well as the inflight entertainment. The overall was excellent and it is one of the best airlines and would recommend it to all!

CATHAY PACIFIC HIGHLY RECOMENDED !EXCELLENT AIRLINE ME and my wife recently flew from Toronto to Mumbai VIA HONG KONG with this wonderful airline. We were served extremely well through out the journey . We both are seniors and have used wheel chair to enable us to assist during travel . Our discovery with CATHAY PACIFIC airline was unique in the way we were served by compassionate kind and extremely helpful staff. Even the air hostess and steward on board were prompt efficient and worked hard to provide us NOURISHMENTS and snacks in between meals as we take medications and my wife has diabetes requiring her to eat frequent short snacks . The ground staff at all airports crew of Cathay pacific all truly amazingly out perform their duties. We are extremely grateful and will frequently use your airlines and surely recommend to all friends and relatives as we have experienced exceptionally great 5 star quality service .Thank you CATHAY PACIFIC TEAM for being punctual on flight and serving us with that infectious smile. APPRECIATE SINCERELY DINKAR SOUKUR AND wife SAVITA SOUKUR

Cathay's customer service attitude and its business ethic during the COVID crisis are appalling. They coldly kicked a heavily pregnant woman out of the flight with no alternative remedy and separated her from her disabled mother without taking any responsibility. The CS said the earliest next flight for me is 2 September, way pass my 36-week of pregnancy. This is either a lie or an act of negligent. I found out later that other Cathey passengers who got bumped off their flights after my case got offered flights much earlier than this, even as early as 11 August.

Booked Business class from Mumbai to Hong Kong. 1.Horrific check-in experience at Mumbai.. the guy even insisted on weighing my wife's brown paper bag with sandwiches... and they ended up charging us $$$ in excess... in fact, more than the cost of another ticket 2.Onboard experience was just pathetic, causing me to wonder how is it possible for a once great airline to now be so Bad and substandard. eg. Flight attendants were slack, impolite and lazy. And.. Halfway through the flight, they ran out of soap in the Business class bathrooms.. yep! No longer can Cathay claim to be a premium airline.

I was traveling from jfk to ccu via Hong Kong 2 days back. First to start with my luggage was man handled and the holder was taken off. I do not even want to get into on what all was damaged in the luggage. My bag was of 200$ and it was an extra luggge for which I paid 220$. After looking at the bag and the inside objects I wonder why did I pay. I should have left it there. I have pictures of that but not sure how to upload it. Secondly the leg from hk to ccu was Cathay dragon, the air hostess was so lazy that inspite of asking for water for 4-5 times I still did not get it.

Sadly I did not have a good experience in a recent trip to and from Hong Kong. 1/ the flight was delayed 7+ hours without explanation, resulting in us cancelling our long-arranged dinner reservation and losing an afternoon's vacation time. We later found the delay was caused by crew illness. No compensation was offered. 2/ the check-in staff were unsympathetic and unhelpful when I pleaded for my wife and I to be given adjacent seats. Luckily one of the ground crew was much more responsive after more pleading and was eventually able to assist, but the whole process left a sour taste... 3/ the food quality on the flight was, at times, quite awful. A bowl of boiled, unseasoned pasta does not constitute a decent dinner! Following our arrival home, my wife and I both had food poisoning; the only thing we ate in common was the airline food! I have flown with Cathay Pacific previously and each time the flights have been delayed; this was the worst. I am afraid to say I will avoid flying with this carrier again.

LHR-DPS via HKG. Outstanding service from the ground to the air. Check in was efficient, ground staff were courteous, professional and friendly. Requested for extra leg room and was given without any hesitance. As oneworld Sapphires, we were able to access CX lounges in LHR and HKG so we ended up in the Pier Business Class lounge which had everything you need. Food served on board was great. IFE selection was endless. Overall, the best airline option to Asia.

I flew from Vancouver to Hong Kong direct in economy on Nov 16, 2018. There was a 3.5 hour delay. We were suppose to fly out at 1:15am, and we didn’t depart until 5am. I was offered a $15 meal voucher. Only thing opened at that time was Wendy’s before the security, good thing I thought of that before going through the check point. Other than that, everything else was smooth. No hiccups on the flight, the food was good and the flight attendants were courteous and attentive in offering amenities, refreshments, cup noodles were available the entire flight upon request. My trip back was uneventful, no delays. My family and I have always flown Cathay for their service and comfort, I’m hoping the value stays true even in this economy.

Dreadfully awful, rude, unhelpful and inconsiderate to a family of four (two under 6) simply trying to sit together and get some help accessing the plane itself. Told to “get to the back of the queue!” aggressively and unsympathetically. Would never travel with them or anyone using them as a partner ever again.

I cannot believe the fantastic service from Cathay Pacific staff both in the airport and in-flight. They really went the extra mile to help me. Air New Zealand dumped me in a broken seat for 13 hours which resulted in an injury to my leg, treated me like dirt, and I then used Cathy Pacific from Tokyo to Hong Kong. The queue for a boarding pass was massive and I knew I would be unable to stand that long so approached a business class rep and asked was there any way she could help me get my pass and perhaps priority boarding to avoid my leg getting bashed. I am still in agony nine months later. I showed them the doctors' report explaining the extent of my Air New Zealand induced injury and she immediately fast tracked my pass, got someone to assist me through priority check-in/security and arranged priority boarding above and beyond what I had asked for and the stress relief was immense. I'd been treated so badly by Air New Zealand I was worried about even asking for help, but Cathay were absolutely amazing. On reaching Hong Kong, I found that they had also arranged assistance for me right to the train from the aircraft. They really couldn't have done more for me if they had tried and were so lovely, kind, compassionate and helpful, the complete opposite to all the Air New Zealand ground staff I had to deal with who were rude and one in particular just downright insulting. I really cannot thank you all at Cathay Pacific enough. Absolutely fantastic. Thank you, thank you, thank you.