5.6/10

    From 14 passenger reviews

    Chitta

    from Thailand - July 28, 2016

    Flew Business

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Travelling on bullock cart would have been better.

    Michael

    from Australia - July 15, 2013

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We travelled 4 legs in the last 2 months with Air Asia. Sing -Penang , Penang -KL, KL -Siem Reap, Ho Chi Min – KL, and all flights were of a similar standard

    Dave

    from Australia - July 8, 2013

    Flew Economy

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    All AirAsia flights stopover in their own Kuala Lumpur terminal no matter what the destination. Got to be one of the worst terminals ever – dirty, noisy, no Western toilets, hardly any shops to kill the time – couldn’t wait to get out of there. The flight itself was fine however – pity about the compulsory stop in that awful terminal each way.

    Darren

    from Australia - July 4, 2013

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew from Perth, Australia to Penang, Malaysia via Kuala Lumpur, Malaysia. The flight time is not that good, so probably the only edge it has over the others is of course the cost. But what you pay is what you get I guess.

    Mai

    from Australia - June 22, 2013

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We had to go through at least 3check points, with one informing a local departure tax which was not warned on the tickets. All staffs from both ground and flight crew did not possessed pleasant attitude towards passengers as I observed them from the check in queue through to security/hand luggages check point to the entire flying time. Yes, I agree with comment of flight crew being too casual in wearing denim jeans on board, first time for me to see such attire for crew and they all have this sultry look as íf they are too good looking to be serving on such budget carrier. After numerous experiences with difference budget airlines on different routes just to try them out, I think I prefer to pay a bit more to travel with full service airlines for many reasons that budget carriers will never be able to match.

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