3.9/10

    From 130 passenger reviews

    Ankit

    from India - May 17, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had an amazing experience with air india on my recent flight from Lucknow to Jaipur onboard their ATR 72 aircraft.I paid 1500INR and got 15KG free check in baggage and 10 KG hand luggage which is more than what I had experienced in most of the western countries.Air India definitely stands up to the term of being a full service carier for seating assignment was free and also a meal service which included sandwiches and crew was really nice to keep making rounds and asking if any pax wanted more.
    Given the price i paid Im very satisfied with their service and would choose air india any given day.Its Cheap and Best.

    Roj

    from Ukraine - March 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The overall experience was terrible.

    I spent over 4 hours waiting on Hold trying to contact AI Call Centres – on Delhi, Mumbai & Chennai Numbers trying to find out if there would be a charge to change the Date of the Return Flight and if so, how much. The T’s & C’s say there are no penalties/fees after the onward journey has been done (except for the Fare Difference, if any).
    Finally after a 20 min wait on one day, I got hold of someone and after checking the availability for the new date, she mentioned that it would be the Fare Deptt who would be able to tell me the Price ! She then transferred me and the line got disconnected after 40 mins. She confirmed that someone would call me back on my number (which I updated). A week and past the travel date, no call back from anyone !
    I even sent emails, only to be given the same contact numbers that I have trying unsuccessfully.

    Liesel

    from Australia - February 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We recently flew a number of internal flights with Air India and the airline was appalling, from the dirty cabins to the poor service. The icing on the cake was a 1.5 domestic flight delay, which caused us to miss our connecting international flight. We had asked a number of different Air India staff members to call our connecting airline, to advise of our delay, but they did not, so the flight left without us. We were only a few minutes late and the airline said they would have waited for us had someone called. We were stuck in Mumbai overnight, until the next flight out. What did Air India do about this? Absolutely nothing! They did not even offer to pay for food or accommodation. Abysmal airline, with abysmal service. Never again will we fly with them!

    Geetha

    from India - February 3, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The lady in US country from the check in spoke badly about India, when i asked for transit flights from US to delhi to bangalore. I was travelling business class and still made me wait and spoke to me so very rudely. When i told them from India they gave me transit boarding pass, she commented they do anything in India. I will never fly Air India again and will ensure my company never gets our employees to fly this airlines. Worst behaviour and despite telljng her i will miss my flight if she doesnt make me transit boarding pass she didnt care.

    Mary

    from Qatar - January 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible experience with entire booking process and customer service from the airline. We were given wrong information by your staff and we were denied boarding for our flight because apparently there was no transfer desk at our transit airport! It cost us our return ticket, unnecessary stress at the airport, and an extra USD $2000 for alternative and last minute flights to make it back home on time for urgent business. Upon returning home, we made several attempts to reach authorized management to address our case – the responses were slow (if any) and unprofessional with no attention to our case. We received standard replies and it has been almost a month now since we have received any updates about our complaint. Booking reference: Y8HWL Flight Number: AI 264 (MLE to TRV)

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