Air India

Air India removed us from our flight and gave our seats to other people without our consent. the next flight is a whole 24 hours later. because THEY CHOSE TO GIVE MY SEAT AWAY. I am stuck in Delhi FOR 24 HOURS.. I could have made it on an Indigo flight but they refused to book for me.

We were with at least 7 others who were also flying from Srinagar and going to Surat. They were all allowed to get on the flight. We were physically held back. When i asked why they admitted they gave our seats away.

Did they think we were going to be happy they put us in a hotel that’s like a jail cell with no windows. A dump. I want a full explanation of why i was denied boarding.

No responsibility. No accountability. No explanations given. I want to file a lawsuit against them.

on 5th February at Chicago, Flight AI126 was delayed at Chicago, with departure at 19.30 instead of 12.30, with change in connection at Delhi airport for Kolkata flight from 1730 to AI401 at 0650AM.
We were promised a hotel accommodation at Delhi airport by the Air India telephone operator at Chicago, and also check in counter at Chicago.
On arrival at Delhi airport at transfer desk at Air India- it was another story. There was lot of confusion. We were told to spend night at airport- were told that it will take 2 hours to look for hotel, and we have to return back to airport by 3 am for 6.50 flight. 4 Different AI employees looked at Boarding pass at different times. Rohit was an employee- who challenged me to complain against him, and made us wait at airport. and then got us hotel at 12 midnight, with 2.5 hours wait and aggravation at Delhi airport for no reason. That kind of service especially to business class passenger is unacceptable from Air India.

I paid for two seats for my wife and 4 year old son, flying from Birmingham Uk to New Delhi India.
For reasons unknown, my 4 year old dependent son was seated in a separate row from his Mother. He was so distraught and distressed upon being separated from his Mother, he would not stop crying. Air Stewards response to my wife “Madam, the flight is full. If you wish to be seated with your son, you will have to negotiate with your fellow passengers”. No passenger was willing to facilitate and my wife spent the entire 8 hours with my 4 year old son sat on her lap. This was so uncomfortable that she developed back pains. Repeated appeals to the Air Stewards were met with the same response outlined above.

To separate a 4 year old child from his Mother is INHUMANE. I paid for two seats and expected that my dependent child would be seated next to his Mother. The fact that my wife and son were literally left with no choice but to occupy ONE seat is a disgrace. And the customer complaints process for Air India is not fit for purpose, I am being ignored.

I travel by Air India rarely. But decided to try it since the Tatas acquired it.

My flight on November 1, 2022, AI 905 Dubai – Chennai was very comfortable in seat 2D.

Of course the plane was very old. The saftey announcements were antiquated. Entertainment systems were absent. And the seats had limited reclining.

But the ticket was cheaper by 40%! So I was happy to accept this shortcomings. And the plane was on time.

However, the seats were clean. The 2 lady flight attendants were very attentive and empathetic, not just to me, but to all passengers.

I had ordered a gluten free meal and they made sure I was comfortable with it.

They served and helped as if it was natural to them. On other airlines, the flight attendants mostly behave as if they are doing you a favor, that they are very busy and you are a burden, even in Business Class.

But these 2 ladies were a credit to Air India. I don’t know their names but hopefully Air India will commend them too.

Travelled from Paris to Delhi on 3rd June 2022. Our flight got cancelled after waiting at runway for 5 hours and they left us in airport for 24 hours without food, water and accommodation. No boarding pass, further communication and follow up with us…we some how managed to reach the gate on next day and reached Delhi. Our bags yet to come…it is been more than a month. I tried to reach their customer support by phone and email and they never respond. Some times they pick up phone (very rarely) and then say will get back to you…that’s it.