4/10

    From 134 passenger reviews

    Oliver

    from Denmark - October 21, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great flights. Good seat comfort and great service on board

    Frances

    from Canada - October 11, 2019

    Flew Premium Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The Air India staff at the international transit desk in Delhi airport ask people to wait – often hours- while their bags are ‘found’ in the baggage area for transfer to the Air India flight. They try to make passengers coming from other airlines with the piece system pay exorbitant fees because AI’s limit is 20kg. They told me that my bags were 6 kg more than they actually were. The woman who took my cash payment tried to say that it was one $100 bill short… but there is was clutched by her finger against another bill. Finally, after I had paid, they stalled giving me my new boarding pass.

    Vishal

    from India - August 29, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown air india many times both domestic and international. Last year, I took an air india flight (economy)from delhi to frankfurt. It was a Dreamliner aircraft which has all the modern amenities. I liked the food and the snacks, cabin crew was also helpful. Few things I didn’t like i.e. leg space was less and also, they need to add more in-flight entertainment.

    I also took a domestic flight yesterday. It got late by more than 30 mins but the flight had very less jerks looking at the cloudy weather outside. Also, leg space in this aircraft was more than it’s rivals in india.

    Jeremy

    from United States - June 19, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    So I flew Air India once and never, ever again. We flew domestically from Agra to Varanasi. First of all the plane looked like it had never been cleaned…black stuff smeared all over the walls, dilapidated seats with rips and tears and a “black grime” on the seat. I wiped it down with a cloth and the cloth was black when I had finished. Then saw 2 cockroaches. The “food” was half a stale sandwich, and we payed extra for business class. The plane was barely airworthy. Scary scary flight. I think safety is a serious issue with this airline, I really have never felt unsafe on an airplane until Air India. Also timeliness isn’t their strong suit. Air India is in the news almost daily for something maintenance related or something totally insane. They should’ve made Jet the national carrier and scrapped Air India. Very unfortunate that the Indian flagship carrier has fallen from a good airline to a safety hazard.

    Ankit

    from India - May 17, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had an amazing experience with air india on my recent flight from Lucknow to Jaipur onboard their ATR 72 aircraft.I paid 1500INR and got 15KG free check in baggage and 10 KG hand luggage which is more than what I had experienced in most of the western countries.Air India definitely stands up to the term of being a full service carier for seating assignment was free and also a meal service which included sandwiches and crew was really nice to keep making rounds and asking if any pax wanted more.
    Given the price i paid Im very satisfied with their service and would choose air india any given day.Its Cheap and Best.

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