3.3/10

    From 108 passenger reviews

    Delilah

    from United States - June 9, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I did not have a good experience with Air France customer service at baggage check in. I checked in one baggage (which was small and carry on size) and was planning on hand carrying my other baggage which was even smaller and within weight requirements since it was filled with fragile souvenirs. I was told that both baggage were to be checked in because the flight was full and that more than likely I was going to have to check it in at the gate anyway since overhead space was limited. The customer service agent was snippy and said I had to check both baggage. Originally I argued with her asking why I couldn’t have my carry on baggage (besides my purse) and was constantly told there would be know overhead room because of the full flight. I ended up agreeing with her, because the line behind me was getting longer and I did not want to miss my flight, only to find that once I boarded there would have been more than enough room in the overhead bins. Definitely poor customer service.

    John

    from United Kingdom - May 24, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I would think twice before using Air France especially from Lagos Nigeria
    The staff at the boarding gate acted inappropriately. A member of baggage check at the boarding gate, identified as Mr ODILI was unprofessional, rude and corrupt. He demanded a bribe from me because my hand luggage was slightly over weight at the boarding gate, I watched in horror as he allowed passengers with much more excess weight go through right in my presence, perhaps they bribed him, I removed two packs of sweets bought for my daughter and refused to give him the bribe. I won’t use Air France again from Lagos Nigeria.

    Kra

    from Switzerland - February 27, 2019

    Flew Premium Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    French…

    Olle

    from Sweden - February 11, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Rude flight personal and bad service.

    Fereydoun

    from Canada - January 10, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have sent 4 emails to Air France which has been left unanswered and it is very disappointing after being a loyal customer of AF/KLM for more than 20 years!! On Dec. 07 I left my valuable hand written notebook on the aircraft landed at Pearson Airport in Toronto. (AF 356 seat 28J), but nobody at AF gives a damn even to reply to my emails sent to [email protected], let alone locating my lost Item!!!

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