Air France

My suitcase was delayed on my outbound flight from Toronto to Montpellier. I was told at the airport to spend 100 euros on essential and make a claim when I got home. I arrived home within the 21 days in which a claim needed to be made. Again my suitcase was delayed on my return flight with Air France with my receipts for making the claim in it. When my suitcase was finally delivered it was past the 21 day grace period and the claim was denied.

If you need to make a claim with this airline don’t wait. Do it as soon as your suitcase arrives and before they have a chance to lose it again,

I was not able to take this flight. I canceled and they told me because my flight was non-refundable that they would give me a credit. What they FAILED to mention was that if I accepted the taxes back from the flight, it would WHIP OUT THE CREDIT! So I lost $1800.00USD. I called and spoke to their customer service department. I was disconnected several times, dealt with people whom couldn’t connect me with a supervisor, and in one instance dealt with an EXTREMELY RUDE individual who told me to go to the website and complain. I will NEVER FLY with this company EVER!!!

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Our baggage did not make it to the destination airport. AirFrance told me initially that I will get them the day after (today) – which I have been told is no longer the case, right now I already expect them tomorrow.

I live in the Czech Republic and I have spent 1 month abroad. I took casual, business, and gym clothes. I am going to buy at least business and gym clothes so I can make it through tomorrow. AirFrance does not want to compensate for the costs involved as they say I have a permanent, and not a temporary address.

I don’t care what the policy says, this is going to cost me money and make me waste time.

The whole experience of missing a baggage starts at the airport, where you are waiting for longer as your bags do not come, filling all the paperwork on the baggage claim desk, having to call the company and waiting for customer service so you can get to follow up, and wasting time shopping for things that you already have.

How is it possible that a customer can not be compensated for such a cost, waste of time, and bad experience?

12/25/2022 @7:00 am-7:30 am Security check in time, one of the security office “male”told me to take out my “”hijab”” for security check which he has no right to tell anyone. Everyone have freedom of their own religion and we all should respect. He also told me take out my bangles and I said to him my bangles is too tight. He replied If you can’t do that go back to your country and he let me to wait until take out my bangles While I have 4 months old baby with me. I had 10 hour transit, so far I realize this is the worse experience and worse manners I have never had.
For better customer service for all visitors, every employee need to get training for better manners. I wish you all have kindness. Thank you !