3.3/10

    From 111 passenger reviews

    Ivan

    from Air France review by Ivan - October 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Second time in 2 months I missed my connection flight when flying through Paris. More than 10h of delay in arriving at the final destination. Lost baggage. Extremely slow service. Small legroom on a plane. Small and unusable screens on a flight.

    Leneta

    from United States - October 15, 2019

    Flew Business Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    First, the flight, food and service were great. My issue is with the baggage policy. We flew business class from Atlanta to CDG, then had an internal France flight to Marseille. We returned on a flight from Lyon to CDG, then business class from CDG to Atlanta. Business class was not offered on the internal France flights. Business class is allowed 2 checked bags. This wasn’t a problem on the outbound trip. On our return we had to pay excess baggage fees because the first leg of our flight was economy and we were only allowed 1 bag each. Multiple calls to AF customer service indicates this is their policy. The originating leg dictates the baggage allowance. So be aware even if you fly business class if one of your legs doesn’t offer that level, you don’t get the full benefits of business class.

    Anja

    from Denmark - October 10, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I enjoyed flying with Air France. My flight from Aberdeen to Paris was cancelled because of technical issues, was provided a hotel for a night and a meal. The flight was comfortable and enjoyable.

    Delilah

    from United States - June 9, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I did not have a good experience with Air France customer service at baggage check in. I checked in one baggage (which was small and carry on size) and was planning on hand carrying my other baggage which was even smaller and within weight requirements since it was filled with fragile souvenirs. I was told that both baggage were to be checked in because the flight was full and that more than likely I was going to have to check it in at the gate anyway since overhead space was limited. The customer service agent was snippy and said I had to check both baggage. Originally I argued with her asking why I couldn’t have my carry on baggage (besides my purse) and was constantly told there would be know overhead room because of the full flight. I ended up agreeing with her, because the line behind me was getting longer and I did not want to miss my flight, only to find that once I boarded there would have been more than enough room in the overhead bins. Definitely poor customer service.

    John

    from United Kingdom - May 24, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I would think twice before using Air France especially from Lagos Nigeria
    The staff at the boarding gate acted inappropriately. A member of baggage check at the boarding gate, identified as Mr ODILI was unprofessional, rude and corrupt. He demanded a bribe from me because my hand luggage was slightly over weight at the boarding gate, I watched in horror as he allowed passengers with much more excess weight go through right in my presence, perhaps they bribed him, I removed two packs of sweets bought for my daughter and refused to give him the bribe. I won’t use Air France again from Lagos Nigeria.

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