3.3/10

    From 121 passenger reviews

    Katherine

    from Morocco - October 12, 2022

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Two of our 3 flights were on Air France.
    Cabin crew were polite and attentive.
    The flights, however, both encountered problems.
    FIRST flight:
    Towards end of the flight the cabin crew is giving detailed instructions to the exit row passengers. One of our row mates clocks that there are emergency crews, including a fire trunk, on the runway. We land safely, but the emergency crews follow our plane to its parking place. The pilot tells us that we experienced “technical difficulties”. Handled professionally, but it was still scary. I wonder why the cabin crew waited until there was an actual problem to give instructions to the exit row people?
    SECOND flight:
    Night landing. Clouds, but not many. Plane gets closer to the runway we suddenly hear the engines get louder and feel the plane pull strongly upwards. The pilots were aborting the landing. Second attempt was good.
    Both of these flights occurred on the same day.
    We will be choosing other carriers in the future.

    Chuck

    from United States - August 15, 2022

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This is the WORSE airline! We arrived to baggage claim in CDG, only for our bags NOT to be there. We were told it was lost, and they tried to deliver it 2 days later. The worker said they tried to deliver it and should have called us. However, there was NO call. We setup another delivery for August 7th, and they never called nor showed up. When we call or chat with Air France to get it rectified, we get told they are having a problem with baggage infrastructure or that they can’t access the baggage info and the delivery operator will have to call us. Going without 80% of your clothes for 3+ weeks and counting is NOT acceptable. I will NEVER fly Air France again and I will NEVER fly to CDG. Fast forward to today, our experience leaving Paris was worse. We sat in line for 3 hours, ultimately missing our flight. We were sent to 3 different desks for rebooking, only to be sent to another desk. Air France is the WORSE. I don’t care how badly you want to travel to Paris, I would avoid Air France.

    Kate

    from United States - July 28, 2022

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Lost luggage for almost two weeks! Others even less fortunate than I. Spent days trying to get through to airline only to be put on hold and eventually disconnected. ABSOLUTELY NO customer service. No one to report to, no answers. I’m not even going to file a claim as I’m certain it will be a further waste of my time!!!!

    Michael

    from United States - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    The worst customer service in the industry. Put on hold on the 800 number for over an hour multiple times. Sometimes disconnected. Service reps appeared to be working out of their homes considering the background noise ( children, people cooking…) and never have been able to resolve the issue.

    Their customer email address does not get a response for weeks with a generic response saying they are unable to take care of the request due to overwhelming requests.

    Ivan

    from Switzerland - November 24, 2021

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great flight from BUD to SVO via CDG with Air France. At the time it is the cheapest option to get to Moscow from Budapest (along with KLM) and is much cheaper than Aeroflot or Wizz Air on selected route (not in general). Flight from Budapest departed on time and breakfast consistent of one croissant is rather modest but I took 3 and 2 cans (150ml) of Cola. There is no alcohol beverages on morning flights, Cabin crew was polite. From CDG I had 1 hour delay, which made me nervous as I had a short connection with separate booking in SVO, but arrival was only 30 minutes late, so not bad. Lunch is already better in terms of quantity (quality is high in general), I took two lunch sets. Legroom is good, customer support as well. I had to change my flight back and it was easy. I checked in my hand luggage as in Air France you can do it free of charge. Next time I fly from BSL to CDG and will also make a report.

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