from United Kingdom - November 11, 2019
Flew Economy Class
Booked 7 weeks before travel, travel time changed 3 times, last time by e-mail at 18.55 the night before travel.
Air Arabia charged me extra for luggage, as they said it costs extra fuel to carry it. Each time they sent through new flight details, and each time the 30Kg luggage I’d paid extra for in advance disappeared.
The last flight time was too late for me to travel, so I took the early train. Air Arabia have refused to refund me, and refused to refund the extra baggage I paid for, even though the extra luggage didn’t fly, so no extra fuel was used.
I couldn’t recommend Air Arabia to anyone.
from - September 4, 2018
Flew Economy Class
Personnel Very Rude. Call Centre Misinforms. I chose Air Arabia over Pegasus because they promoted that they were providing more baggage allowance. When I called the call centre they said, I could purchase extra 20 kgs for 20 AED. And I canceled my Pegasus flight, then booked a flight from Air Arabia. When I went for check-in (at the sales branch at Al Ghurair Centre) the employee there (Mohamed) said I have 8 kgs excess baggage and I should pay 366 AED. I was shocked. I told him what I talked with the call center guy. But he insisted on the payment. Then I asked for a discount at least. He said “ok let’s consider it as 7 kgs and your payment is 310 AED). I said “This is not fair, you can be flexible about it. Other airlines are so. And also I was misinformed by your call center”. And he invited his manager. The manager (Anna) was very rude and grumpy. She grumbled “You have 8 kgs excess and you have to pay”. I said “What? A couple of minutes ago your personnel made a discount and now you’re even ignoring that?” She said “I’m his manager and it doesn’t matter what he says. It’s my word which is valid”. I gave up and said “ok, I will pay. I gave them my debit card” and she grumbled with a very rude face and tone of voice “We don’t accept card, pay in cash”. And I paid in cash. 1.) Air Arabia call centre does misinform 2.) The personnel at the check-in are rude. Thank you Air Arabia, you showed me all the reasons why I shouldn’t fly with you.
from United Arab Emirates - December 31, 2016
The worst experience of my life.
I booked for the same day trip, and in an hour after booking i received an sms stating that the flight was rescheduled for the next morning. Ofcourse no one replied from the customer service to explain what that was about.
The next day, we arrived into a chaiotic airport, people sleeping on the ground, and literally no place to squeeze in to go to the gate. As we finally made it, we waited by the gate side (standing up as all seats were taken) for 6 hours and still no one bothered to update us on the flight status. Every time we asked, we were faced with the same answer (you need to wait). No one bothered to provide water or juice to the passengers who had been waiting for long hours (some were waiting overnight).
Wouldn’t recommend it to my enemy!!!
from United Arab Emirates - December 19, 2016
After confirming with customer service that I can change the name of the passenger or cancel my flight for no fees or penalties, I went ahead and booked a flight for myself and a friend knowingly that he might not be able to travel.
Once my friend confirmed that he is not able to travel, I called the customer service for changing the name – they told me that I had to pay a penalty of 150 AED and 500 AED as a flight fare difference. After spending two hours of my life with customer service, they proposed an alternative to cancel a flight and book a new one and it would come to a difference of around 350AED between cancellation and a new ticket – thats when again the fare difference didnt make sense. And Thank God i didnt do that, i would be stuck with a useless ticket.
Well apparently, you can’t cancel the flight while the flexi fare’s first statement is about this. You can change the date or destination of the flight because they cant return you the money.
In my opinion Air Arabia is a professional con artist, never again… I should have listened to my sister when she said they con you the best they can on the flight. More to come when I actually take the flight..
from United Arab Emirates - October 1, 2016
The flight departure is exactly on time and staff is very welcoming.