Passenger Review

Air Arabia review by Mohamed Hawela

4 / 10

27 May, 2025 by Mohamed Hawela

Economy Class
less than 1 month ago

Very bad experience On May 13, my flight with Air Arabia from Sharjah to Alexandria, which was scheduled on flight G9 594 at 21:35, was cancelled.Iam Mohamed Hassan a Tour guideMy booking reference number: 622538176My wife’s booking reference number: 622529985.I arrived at Sharjah Airport at 20:00, and there were only five passengers ahead of me at the counter.I waited for more than 45 minutes at the counter due to the staff being occupied with other customers’ baggage overweight issues. Problems Faced:*Unprofessional behavior by the staff, including laughter and a careless attitude during a situation that required responsibility and seriousness.*Inefficient counter management: The excessive time spent resolving other passengers’ baggage issues caused delays for the rest of us, leading to us missing the flight.*Additionally, I found the behavior of the staff to be unprofessional and lacking in respect, which only added to my frustration during the experience.

4

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Air Arabia

Air Arabia

Overall Value for Money

1

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

4