2.4/10

    From 88 passenger reviews

    Jose

    from United States - December 3, 2022

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Extremely bad customer service and communication. My flight was scheduled to take off at 8:55pm and at 9:10pm they announced that the flight was delayed for an hour because they were waiting for the flight crew. An hour later they said that they were still waiting for 2 crew members, they boarded another flight before our flight and no information about our flight, going on 2 hours Daley waiting for the other flight to board and not even the decency to informed us or give us an update. If any passenger is not at the airport at least 2 hours before the flight they will lose their flight and have to purchase a whole new ticket so I think that is only fair that the airline should have to reimburse all the passengers for the flight. I will be posting this on all platforms to make sure it’s heard and hope Aeromexico does something about it.

    Cheri

    from Mexico - December 1, 2022

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We had 2 bad experiences at the Mexico City satellite airport of Santa Lucia (NLU). The first flight was chaotic with no pre-boarding or even standard zone loading. Fortunately, several gentlemen DID WHAT THE AIRLINE DID NOT and waved my amputee husband and me to the front of the line. On the second flight, there were no zones or even pre-boarding. 20-30 passengers were placed at the front, ignoring those who actually needed pre-boarding and those who were paying Premier, both of which we were. When seated, we watched as several economy passengers jammed their crap in the Premier overhead bins. Result? Hubby’s carry-on-the one that held his medications — was scuffed and badly jammed.

    I wrote to complain and got the standard “too bad, so sad” letter in return. While I was looking for a small compensation to acknowledge that they did not deliver as promised, I got a form letter than any trained lizard could, and did, write.

    We will look elsewhere in the future and heartily recommend that you do the same.

    SARAH

    from United States - November 7, 2022

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My husband and I bought roundtrip First Class tickets from Austin, Tx to Lima, Peru with one connection in Mexico City. Two months before our fight, Aeromexico changed the itinerary from Austin to Houston to Atlanta to Mexico City to Lima! AND changed all from first class to coach except the leg from Mexico City to LIma. This would have us changing planes four times and added 7 hours to our travel. I tried for those two months to contact someone – anyone at Aeromexico who could address these unacceptable changes and was completely unsuccessful!!! Aeromexico doesn’t have bad customer service, they have NONE.
    This itinerary was completely impossible for my elderly husband, so ultimately we just lost the trip and the money we spent. I continue to attempt to speak to a rep who can address this to no avail.

    Melissa

    from United States - September 11, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    REFUNDABLE TICKETS ARE A SCAM! Aeromexico is stealing from customers by refusing to process “fully refundable” tickets. I paid A LOT extra for refundable and now 5 weeks later still don’t have my $1600 back! I have asked three times to speak with a supervisor and they refuse. Then I asked to speak with someone in the refund department and they told me that department doesn’t have a phone! HOW CONVENIENT. I don’t trust that I will ever get my money back!

    Omri

    from United States - April 7, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    AeroMexico is a terrible airline. Think twice before you book a flight, and make sure you read the fine print. I have traveled to hundreds of cities, and I have never experienced such a terrible level of service. I purchased a ticket, confirmed my flight and I was bumped from the flight at the last minute because they “didn’t have enough seats”. Of course, one would expect a refund, but even this was not confirmed at the gate and the airline said I need to reach out by phone. Here’s the catch – AeroMexico has no customer support phone line!!! They only accept emails. This is incredibly frustrating and borderline manipulative. Do not fly AeroMexico!

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