2.5/10

    From 83 passenger reviews

    Zhaoxi

    from United States - February 20, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On November 1, Aeromexico cancelled my flight to Santiago, which I booked through my travel agent, Chase. I requested a refund three times from Chase. Chase told me that 1) due to the pandemic, Aeromexico inhibited Chase’s ability to issue direct refunds to passengers, and 2) Aeromexico’s policy is to only offer travel credit even for flights that they cancel. Three and a half months after the cancellation, I still don’t have my refund.

    Aeromexico is brazenly violating American law. According to the US Department of Transportation’s webpage on refunds (https://www.transportation.gov/individuals/aviation-consumer-protection/refunds), “a passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel.”

    Gil

    from Mexico - December 24, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I purchased a ticket from Mexico City to London on August 2, 2020. On August 9th, Aeromexico cancelled the flight. They have neither refunded the ticket price as required by law nor even given us a voucher for future use.

    Many people have told me of similar acts of dishonesty on the part of Aeromexico, such as leaving their passengers stranded in Shanghai without even notifying them of the flight’s cancellation and then refusing to refund the ticket price.

    Kent

    from United States - December 14, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Despite being screwed in the past, I decided to entrust my travel plans again to AeroMexico. MISTAKE. Unfortunately, I once again learned that they do not care about their customers. Owing to a mechanical issue, my Delta (DL) flight from SLC arrived over an hour late into MEX leaving me about 50 minutes to make my connection on AeroMexico (AM) to OAX. I moved as fast as humanly possible through immigration, customs, and another security screening to reach my gate 15 minutes to spare… or so thought. The inconsiderate AM captain decided to shut the door 15 minutes prior to the scheduled departure. The rude gate agents refused to ask him to reconsider on my behalf. As it was the last flight of the day, I was rescheduled for the next day. (Obviously, if I wanted to arrive the next day, I would have booked it that way.) An elite status DL customer having traveled well over a million miles on over 80 airlines (literally around the world), I unfortunately must warn my fellow travelers that AeroMexico’s treatment and concern for their customers is as bad as it gets.

    jose

    from Norway - May 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I book a flight with Aeromexico a few weeks ago, now they cancelled the flight 2 weeks from the departure.
    They refused to refund the money that i pay, that it was a round trip from Chile to Canada, (not cheap), even if they cancelled the flight. Is not the pandemic, some planes are flying anyway, and airports are open for the people that need it and have all the requirements to do so.
    The only option that they give me was an open ticket with them. That means, just 1 ticket. that also i have to pay the difference in money and also a expensive fee for service?.. this is a robbery.

    They abused from people in the middle of a pandemic.

    Please let me know if there is a group to take legal action against Aeromexico

    Emily

    from United States - February 21, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I wish I could detail more of this, but there is a short word limit. The TL;DR version is Aeromexico promised a refund, over the course of 6 months denied the possibility that there was a mistake in the transaction, blamed us, blamed our bank, etc. after following up with several avenues (their phone number, their email, BBB) and being denied and dismissed, I finally found a local number and convinced a service rep to audit the transaction and was FINALLY given the refund. Buy Interjet, Aeromexico is not worth the hassle. Joaquin Raul Cano Diaz should be fired.

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