Viva Aerobus review by Julio

I have traveled extensively both domestically and internationally and have never been so disappointed as I have with Viva Aerobus. My 4 beautiful days in Ajijic ended badly thanks to Viva Aerobus (VA). First of all, you can’t check-in online within 24 hrs of departure. But in all fairness, I’m not sure if it’s airport policy or because VA hasn’t caught on. So I had to be there 2.5 hrs prior to departure, checked in and was given my “VIP” group boarding pass. As we were boarding the plane, several of us were asked to step aside and go to another line to weigh and or measure our hand carry-on bags. When they took my bag, a man, without looking at me in the eyes, proceeded to invoice me for US $52 because my bag was 1″ above the limit. He never even showed me the measurements! Mind you, I’ve used the same bag traveling to Europe, Asia and multiple US domestic flights and had NO problems. Because I felt like I was being bullied by the “polecias”, I paid the US $52 and was asked to give my bag to someone by the door of the plane. There was no one there so I proceeded to take my bag in and placed it in the overhead bin. And guess what? It fit perfectly as expected and like it has with all my other flights in the past. Also, it would be nice if VA would send us all an email warning us of their strict policies and perhaps mention that THEIR SEATS DO NOT RECLINE AND HAVE NO ENTERTAINMENT ON BOARD. So much for being in a “VIP” that they couldn’t even accommodate a bag that’s 1″ over their limit. Perhaps the US $52 they collected from me cost VA prospective passengers because of this review. One thing for sure, I WILL NEVER FLY VivaAerobus EVER AGAIN!