United Airlines review by Will 2014-01-29

I fly at least twice a year to the island of Guam from the mainland US. UA acquired Continental, and since flying UA I have been nothing but disappointed. It seems to get worst every time. On my recent flight from Guam to Honolulu, the aircraft had no in-flight entertainment. We were all forced to do their new WiFi entertainment – which included a charge. BUT THE WiFi NEVER WORKED!! Well, previously on these flights (when Continental operated the route), each seat (even in economy) were equipped with TV screens and outlets to hook up your head phones. All of that is gone…for what reason? Well, they say to cut cost…and the makes flying more affordable to customers. REALLY??? That is very interesting. In Dec 2012, I flew to Guam for about $2000.00. In 2013, my ticket cost me $3100. The cost of travel goes up, the quality of travel goes down. That’s the United way…