United Airlines review by Tony 2014-08-06

Departed for Newark Airport to Aruba in Business/First – Paid for full ticket – Plane was dirty and OLD. Seats were ragged. Air Conditioning did not work well. Heavy dust and dirt in air, most passengers coughing and sneezing entire flight. No Wi-Fi, Power or ANY in flight entertainment as advertised. Food was served with rancid oil. Tray, seat pockets and arm rests all dirty. Front pocket fill with used tissues and food. Food tray when opened spilled some sort of liquid on my wife’s white linen slacks that we cannot get out. Looks like olive oil and balsamic vinegar. RETURN from Aruba to Newark – SAME. On new Jet with no WiFi or In Flight Entertainment or Power as advertised. Armrest would not close had to fold blanket over it as the edge was sharp. Garbage in front pocket. Dirty tray, armrests and seats. Bathroom light would go on and off. Air-conditioning was minimal. Service was horrific for business/first. Crews from both cabins congregated in first class galley and it was social joke night. Cold, uncaring attitude and you had to ask to get anything. Food was very bad. Cheese spoiled in stuffed pasta it was curdled and had gone sour. Being there was no Power, Wi-Fi or In-Flight entertainment again…. we really felt ripped-off as it was advertised, we paid full fare for FIRST/BUSINESS and received none of what we paid for.