We had a very bad experience with United Airlines. When flying back from Dallas to Stockholm on July 28, we were told at check-in that we had no checked baggage, even though I had already paid for it in advance and showed them my booking confirmation.
The staff was extremely unhelpful and rude. I was there with my husband and two toddlers for nearly an hour, but they still forced us to pay $75 extra, otherwise we would miss our flight. I was told to contact the travel agency later for a refund, which is completely unacceptable.
The agent even said that we should change our tickets if we didn’t want to pay again. No empathy, no help. I will avoid this airline in the future and recommend others to be cautious, especially when traveling with children.
