This is the second time United Airline fails me. The first was on October 2013 .
This review it’s about my flight this week (August 2014). I was flying from Houston, Texas to LAX. The first problem was getting a seat although I booked my flight over 2 months ago and I reserved a seat. It took them 20 minutes to fix the problem because they had a computer glitch. I was the last one to board the plane and there was no more room for my luggage. I was forced to check it in although I didn’t want to.
Second, there was a storm near Texas and we were delayed about two hours because nobody was allowed to fly out. I understand there are natural disaster out of the airline control. The problem is how these situations are handled. First, one of the flight attendants seemed annoyed by people asking if they can use the restroom and get some water. The other flight attendant was very nice and she tried her best to accommodate people needs. (Thank you to that 1 flight attendant and you deserve a better job than UNITED!) Once we were on the air they started selling food to people about an hour into the flight. I have a gluten free restriction and they had very limited options. I was not planning to eat on the airplane because of my restriction but after hours of waiting I got hungry. I wanted the cheese plate with grapes and chocolate and they sold out!!! That was pretty much my only option so I eat chips which make me sick. Finally we arrived to LAX 2+ hours late and the gate didn’t work. So we waited once again to be let out.
Finally it was time to go get my luggage, which was taken from me in Texas. No one told me if I should wait by the door or go to baggage claims once I arrive at LAX. Once i arrived at LAX I tried asking about my luggage but there was big lines to talk to someone. There seemed to be so many people with complaints (Not surprised!). Finally I asked one United flight attendant and with an attitude she told me to obviously go to baggage claim. I told her nobody had explained to me where to get my bag and she was annoyed with my questions. I had flown in other airlines were my luggage was given to me once I exited the plane because it was a carry on. It was a legitimate question. Once I was in baggage claim they had about 5 different places two pick up luggage. 3 out of the 5 screens was broken. I asked another united employee where I can get my luggage and again with an attitude she said “Obviously it’s right there can’t you see it?”. I told her their screens are broken so no I can’t see it.
Most United Airline employees are rude, disrespectful and not helpful. They seem to hate their job. Unfortunately, this is the 2nd time I have such a horrible experience with United. AWFUL EXPERIENCE
