United Airlines review by Rick 2015-01-08

    42
    January 08, 2015

    Flight was from Tulsa via United Express on a CRJ-700 and Austin via United Express on a 737-800 with the change occurring at Houston International. The first leg was an hour late leaving Tulsa because of mechanical problems. The second leg had 2 gate changes, at least one of them due to a mechanical problem on a different plane. The second leg was actually a later flight than scheduled because we missed our original connecting flight due to the late arrival of leg 1. When we got to the gate the original flight was still at the gate but the doors had been closed. I do not understand why they could not wait 5 minutes for passengers that were late due to United’s own problem. That doesn’t even start to describe the nightmare airport that Houston International is.