On Aug. 22, the United Airlines flight from 7:30 pm EWR for Frankfurt was delayed 6 hours and my parents missed their airplaine for Romania in Frankfurt. Now they have to wait more than 6 hours to get another connection and they have to make another stop in Munich before they even get to Romania. This is horrible!! UA could have communicated this delay to at least show up 6 hours later at Newark airport. My parents are elderly, they have medical issues and this is very unsafe for them. United Airlines cancelled the original flight that my parents booked back in June. Then they offered them this alternative with 5 hours of waiting in Frankfurt, which my parents had no choice but to accept. They didn’t answer the calls placed numerous times and the waiting period was almost 2 hours each time with no real person interaction but disconnected in the end. Treating people like this is unacceptabl!!! My parents should be reimbursed for this flight. This is just one review of how disgusted I am with United Airlines, but I will copy and paste it everywhere I can for people to know.
Home United Airlines review by Nela
