United Airlines review by Manisha 2016-04-25

I guess lesson for next time never to fly United again. Flying with a 10 month old baby is hard enough but I had issues every step along the way . None of the check in agents seem to be aware that infants paying 10% of fare are allowed the same checked baggage allowance as adults (as advised by their call centre) . Every time i checked in, they tried to charge for the bags and when I explained , staff were just plain rude. Finally after I showed them what was on the United website they checked the bags in! My husband and I were separated although I had requested many times – now I understand why as they seem to charge for the seats where the bassinet is. There is no consideration – all they want is the extra $200 for the seat- which by the way was not offered to me at the time of booking otherwise would have taken the option to save this hassle. The passenger sitting next to me kindly swapped the seat with my husband but the United Flight Attendant then embarrassed me by saying that the passenger had paid for the upgrade and that $200 is a lot of money. I just asked if he minds moving and didn’t force him to? He didn’t want to sit next to a baby anyway. Terrible experience