United Airlines review by Lisa 2016-03-04

I’m writing this review mainly to alert people to the fact that if you fly on a Boeing 787 (looked like a new aircraft), you cannot recline your seat more than a couple of inches. Also, as there is quite a large headrest attached to the seat, so when you aren’t reclined at all, you actually feel that you are tilting slightly forward. This also means that when you recline your seat as far as you can go, you are barely reclining at all. I can usually sleep on a plane (travelled Melbourne to LA and back in this instance), but I found it impossible to do so on this trip because of the seats. Every time I dropped off my head would fall forward and I would wake myself up. Also, the side bits on the headrest (not sure what they are called???) did not move in enough to support me in the slightest or stop my head from falling forward when I fell asleep. I know passengers get annoyed about people reclining back in the seat in front of them, but this is taking things too far! Also, every time there was any turbulence (and it was all extremely minor), a recorded message came blaring over the intercom. It was five times louder than it needed to be and kept waking everyone up!