United Airlines review by Lisa 2014-01-20

We travelled with United from Sydney to San Francisco on the 20th Dec 2013 then with them from New York to Orlando then Orlando to San Francisco on the 9th Jan then from San Francisco to Sydney. My main issue is that for the small internal flights we could not pre book any seats and we tried 3 times on the computer and also on the phone weeks before the flight and closer to the time of departure and did not get any help. The people on the phone said they could not do anything would have to wait till we got to the airport. Then when we got to the Airport for the Orlando San Francisco flight the flight was full and they allocated my family all single seats spread out through the plane. When I enquired as to how I could have booked my seats earlier all she kept saying to me was the flight was full and there were lots of families on board. I told her I have a family too. My youngest child was very upset as you can imagine. We had these flights book months ahead I don’t understand why we could not pre book seats. We can on Qantas. It was very frustrating and stressful. When I asked them again to see if they could at least get my 9 year old a seat with myself or my husband she just said the flight is fully booked and we have lots of families on board. Thank goodness for one very kind lady she moved into the middle seat but only because she new the lady on the window seat. Oh I forgot to mention all the seats we were allocated where in the middle. This process is not very good for families like us but also the aggravation it causes your staff when they have people upset and frustrated when they arrive for their flight and they don’t have a seat. Wont be flying United again and wont be recommending it to anyone.