Flew with United, 07/03/2016 from Narita, Tokyo to Washington Dulles flight #804. Flight from Toyko delayed about an hour and 20 minutes, so by the time of arrival at Washington, we were left with approximately 40 minutes to go through customs, secondary screening, and from gate C to A. The secondary screening process line took about 40 minutes to go through alone, so a lot of us obviously missed our flight home, (Columbus, Oh). When we spoke with UA customer service, they were firm when saying neither the delay nor the long lines were their faults, so there was absolutely nothing they could do except for put us on the next flight out, which was the following day. Handed us a piece of paper to call for “discounted hotel rooms for distressed customers” and sent us on our ways. After the 11.5 hour flight from Tokyo to Washington, I was beyond exhausted and ready to be home. I was extremely disappointed in the way the situation was handled, considering it was not our fault the flight delayed or because we did not ask to wait in a long line. If UA knows there are usually long lines for secondary screening, why would they schedule the transfer flights so close together?
Home United Airlines review by Leslie 2016-07-04
