United Airlines review by Jennifer 2014-05-25

Customer Care is more like customer neglect. I have received two responses and neither of them are acceptable. Due to a mechanical issue on the plane I was delayed an entire day and missed my subsequent flights. There was hardly any communication as to the plane situation. When I finally did leave Atlanta I was stuck in Chicago because the plane coming from there also had mechanical issues. When we did board we sat on the tarmac long enough for us to have to return to the gate to refuel. While refueling, over the intercom an announcement came saying the flight was cancelled. While waiting in the customer service line they told us the flight wasn’t cancelled and we should go back to the gate. While one of these mishaps occasionally occurs with travel all of this combined was a terrible and frustrating experience. Because of the delay I had hotels and train tickets booked that I had to pay for twice. The only reason I had to pay for them again was because of United. I believe I am entitled to a refund however all they are willing to do is give me a travel voucher for travel that I definitely don’t want to do again with United. I forgot to mention they lost my bag for two days when I landed in Norway. Somehow it stayed in the states when I was in the plane to go overseas after I spoke with someone in the baggage department at midnight assuring me that for international flights the bags have to be on the plane with the person. Whoops, guess that didn’t happen. I would like to speak with a manager or someone in charge as this has gone on far too long and no one is willing to speak with me. Waiting for your call United.