United Airlines review by Dana 2016-02-06

I booked a flight from Chicago to Amsterdam. A couple of hours before departure I wanted to check in online. The website did not allow me to check in online. I called United about 6 times that morning and they told me each time that my ticket got cancelled. The reason for this was that I booked a round trip but was not present on the way to Chicago. I booked a round trip because it saved me $2000 compared to buying a single way Chicago Amsterdam. However, I did not know this rule an neither did united send me an e-mail saying that the ticket got cancelled. United told me to buy a new ticket and so I did, I spent another $700 on a ticket with another airline. When I arrived on the Airport, I tried to check in with my origional ticket and that worked. I was able to fly with my united ticket but I already bought a new one because they told me to. I explained my story but they said that they were not responsabel for that. Absolutely bad service by letting me spend another $700 when I already bought a �650 which turned out to be valid. Unbelievable! Told me to buy a new one and then claim that they are not responsible for letting me buy another ticket for nothing! I will never use unite