The flight itself was normal and uneventful. The attendants Bob and Sue were efficient and effective. Bob was particularly chatty with some and not so much with others.
The main thing that prompted me to write this review was – when I was strapped in I was thinking about the difference between the so called low cost carriers and full service providers. I think airline industry and the press has got it wrong. Seems to me that the low cost carriers are more full service than the full service providers.
They have better leg room, serve free snack (however small it may be), consistent service, and they have free entertainment. The aircraft we flew in was a new 737 – which had no entertainment. Only drinks served and seats were new and cramped. Is United building for the future with these new planes? Contrast this to the new American it has seat back entertainment on their new A321 and B737s etc.
The only good thing about United is they have the landing slots in San Francisco!
EDITORS COMMENT: You are absolutely right!! United do have free snacks though starting from Feb.
