United Airlines review by Ben 2016-01-18

Made several flights from Phoenix, AZ to Tyler, TX on United. The flights always either went into Houston or Dallas to switch to the smaller plane to fy into small airport. The last time I flew with United – and it will BE the last time, I am going Southwest Airlines now and flying out of Dallas – the plane was held up for 45 minutes at PHX because they couldn’t get the jet way to unseal from the aircraft’s body. They started the deboarding process but then came back on and said they had fixed the problem and to go back to your seats. Took quite a while to get everyone back in the place that had gotten off. It was almost an hour late to depart. By the time we got to Dallas, we were informed inflight that there would be the possibility that we would miss connecting flights. Well, I didn’t take my time getting to the proper terminal and still was 10 minutes late. The plane was still sitting there. I was informed that the next flight wasn’t until noon the next day! They wouldn’t let me on the plane and yes, I was pissed about that. There was a flight going to Shreveport – but they wouldn’t make any variances and refused to allow me on that flight instead.