Disappointed time and time again. Customer service is also poor. My family and I have had most of our flights with UAL delayed or canceled, for often 2-3 hours, on the regular. They also admit it’s due to mechanical issues or waiting for staff, not weather-related. It’s become the exception if they fly on time (or nearly). We’ve missed huge family reunions, have incurred expenses, and the most they do for us is a $50 travel voucher that expires in a year. They have really gone downhill rapidly and I’ll avoid them as much as possible from now on.now what to do with their worthless travel vouchers….
Home United Airlines review by Anne
