United Airlines review by A 2014-07-23

To start, I will absolutely never fly United again. It is well worth it to pay a little bit more to fly with another airline, as United, consistently provides less than sub par service. Our last flight was to Aruba, we were flying from Canada, and bought the tickets together for one price, with two connections on the way there and three on the way back. First of all, when I contacted United by phone directly to see about getting better connections, the lady on the phone quoted me airfare that was $200 more than the flight I was looking at. The flight we wanted was directly from the United website. When I told the lady there was a cheaper flight she insisted the one she quoted was the cheapest. I gave her the flight numbers, etc, and she still told me she was quoting me the cheapest fare. What airline doesn’t have access to their own prices from their own website? I would not trust speaking to any agents directly for fare prices. We ended booking through the website, and on our way down, my brand new luggage showed up damaged and absolutely filthy. When I spoke to an agent, they said United would not take a baggage claim because it was only minor damage. My new luggage nows looks very old. In addition, our connections included a layover over night in Chicago. My husband and I paid the $25 each for our luggage and on the way down only had to pay once. On the way back however, after another overnight layover in Chicago, they made us pay twice for our baggage. We paid a $100 dollars for our bags, which to me was unreasonable. The United supervisor I spoke to at the airport, was more than rude, and yelled at us when we complained about having to pay again even when we showed him our receipt. We are well seasoned travellers, so please take may advice and DO NOT give your business to United. Their fares may seem cheap, but you will pay for any little extra along the way. I am surprised they don’t charge for the use of bathrooms on the plane. Send a message, and do not accept this type of service from an airline, We are are the ones that keep them in business. Think twice before choosing United.