My husband and I had a connection flight via Dubai with Qantas (Destination was from Mauritius to London) in July 2014. This was our first time of using Qantas service and we were very disappointed with it.
1) Our Luggage (both items) was delayed and we received them only after 1,5 days. There were no clear reasons explained to us why it had happened.
2) When the luggage was delivered to our place, we noticed that 1 bag had been horribly damaged and it was covered in the plastic bag with many personal things outside of it. It was a brand-new bag and all its components were working well before we received it back.
3) We tried to contact Qantas about all the above issues via sending emails to them and asking a compensation for the damaged bag. The automatic email message said that we needed to wait for 15 working days and only after that time they would contact us. No one came back to us.
4) After calling Qantas office in London, the line was busy and the operator said that it might take up to 30 mins to wait (all the minutes are chargeable). After waiting for 10 mins, we gave up.
We are not sure how else they can hear from us. I suppose such poor service should be taken into account. We will never use their service anymore.
Home Qantas review by Tatiana 2014-09-24
