Qantas
reviews

absolute luggage crusher. lost one of my luggage wheel and cracks. missing breakfast despite I told clearly for hot breakfast and nothing came until I ask for mine, then served with cold fruit since the hot one was finished. NO RESPONSE FROM CS. WHAT A SHAME!

Like soooooo goood omgggg

Qantas was an ok choice for my trans-tasman journey. The cabin is a bit dated but Excellent customer service. A solid flight but Air NZ Is a better option on this route.

I live in Sydney & have family In Westport Ct near New York so regularly travel to/from NYC. Having previously had to make a connection which a big hassle this time used Qantas SYD/JFK QF3/4 via AKL service which saved 3 hours journey time. Happy to highly recommend & both myself together with Connecticut family members will use this much superior flight in the future.

Best airline ever.

Travelled back from New Zealand in December on a code share with Air New Zealand. Air NZ to Melbourne then QF to Perth. Flight to Perth was delayed by 6 hours (surprise, surprise) but worse, even though I had a boarding pass with QF769 on it and have been a Qantas Club member for 20 years, they wouldn't allow me in the lounge because I booked the flight with Air NZ. The flight home with lunch slopped in a cardboard box and sassy stewardesses was all very poor. If Vanessa Hudson says she wants to improve the customer experience the message is absolutely not getting through to the front line workers. Just appalling airline and will always look for an alternative from now on. Oh, and by the way, ALL qantas staff should be required to take a flight on Air NZ to see how a great airline does it !! Just chalk and cheese

Ongoing poor service, I however acknowledge an effort appears to be being made. In flight service is far less than optimum for a full-service airline particularly food.

World class

They are barely a full service carrier now. One of the worst airlines on earth. Have flown them for 40-years and watched their steady decline over the years since being privatised. Ruthless for-profit management squeeze maximum profit for minimal service at every turn. Now if in economy, they don’t even pretend to be providing any service. Cramped uncomfortable seats, terrible checkin and inflight service - if your flight has taken off and hasn’t been cancelled that is. Overt class discrimination now between economy and other classes. If you are not Business they behave like you are not welcome. Impossible to contact customer service if you have an issue; and watch out for being bumped to their LCC Jetstar who are much worse! Living in Australia Qantass are one of the most hated companies in the country. Avoid!

Broken business class seat wouldnt recline, no compensation, no proper apology. had an overnight 12 hour flight with no ability to sleep ... in business. Ridiculous.