Qantas review by Peter 2013-09-20

On boarding a 747 in Santiago last year, my wife badly twisted her knee which made for a very uncomfortable flight to Sydney. The flight crew organised a wheelchair for disembarkation & the Qantas employee was very helpful, taking her through customs & outside the terminal to a taxi rank. Two days later, the same excellent service was provided at both Sydney & Brisbane. Although we have never had a bad experience on a Qantas flight, we are disgusted at the policy of greed displayed by this airline. Later this year we are flying with four airlines, but only Qantas charge a fee for seat reservation at time of booking. They have also increased this fee from $20 last year to $25 this year, an increase of 25%, way above the level of inflation. On contacting their so-called customer help online, they ignored my question of WHY they impose this charge, unlike their competitors, including partner airlines. Not surprisingly, many Australians are choosing other airlines.