Qantas review by Karissa 2016-06-28

I flew with Quantas from Los Angelos to Brisbane and back. I had horrible customer service experiences over the phone and found their website to be far from user friendly. Changes in travel plans during my stay in Australia required me to cancel one leg of my flight. I was originally scheduled as follows: ROK:LAX:MSY. My plans had changed to where I would end up in Brisbane at the end of my travels. Figuring I would just give up the money I paid for the ROK:BNE portion of my flight I called to cancel and was told that if I didn’t show up for the first leg of my flight ($120 value) I would be charged $500. After speaking with the representative she reluctantly told me that if I canceled online before the flight I would pay $240. I attempted to do just that, but was promoted to call a travel agent every time I tried to make a change. I am currently still on hold trying to figure out my options as we speak. So far according to them I should have purchased a ticket to rockhamoton just to get back on a plane and fly back to Brisbane. So I’ve already paid for the flight and because I’m not in the seat I am being charged at least double what the actual flight costs and possibly 5x the cos